TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Premise Health Apple Hill Drive — 50 Apple Hill Drive, Tewksbury MA, 01876
Jan 7, 2026 → May 6, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Apr 24 → May 6, 2026
8 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 7, 2026Completed: May 6, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 23
Ready for Scheduling
▶ Running
0
0
Apr 23 → Apr 24
Assigned
▶ Running
1
1
Apr 24 → May 6
Scheduled
▶ Running
8
9
Dispatch0.3d
Holding74.3d (excluded)
Coordinators10.8d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
10.8 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026
Due: Feb 28, 2026
Completed: May 6, 2026 (66 days late)
📅
84.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
8.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay8.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Ready for Release
74.3d
Assigned
1.5d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/24 KSmith -- Scheduled for 5/6 with Donna. 9-11am on WO-01333882
4/23 KSmith -- Sent email to schedule for 5/11
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
📧
Email:RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed May 1, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Thank you Kourtney!
Kris, Below is the info to register Luis for BP kiosk calibration in Marlborough.
Thanks,
Donna
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, May 1, 2026 9:17 AM
To: Gavin, Donna M (USA) <donna.gavin@rtx.com>
Subject: RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
What information is needed for the visits? I did not see a request for techni
📧
Email:FW: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed May 1, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Here is when I sent it. Thanks for sending today. I will get Luis registered. Thank you!
From: Gavin, Donna M (USA)
Sent: Thursday, April 30, 2026 1:58 PM
To: Kourtney Smith <ksmith@emsar.com>
Subject: FW: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Hi Kourtney,
Checking in to get the information on the technician(s) that are going to Marlborough on Monday, 5/4 and here to Andover
📧
Email:RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed May 1, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Hi Kourtney –
I don’t know if you haven’t been receiving my email, but I am still waiting for the information on technicians that will be visiting Andover and Marlborough so we can register them in the visitor system for entrance. This isn’t something that can be done at the last minute because they have to be approved for access. I will give you a call shortly if I don’t hear from you with the information. Thank you!\
D
📧
Email:FW: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed Apr 30, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Hi Kourtney,
Checking in to get the information on the technician(s) that are going to Marlborough on Monday, 5/4 and here to Andover on 5/6 please so I can register and make sure their entrance is approved before it gets to close to the date.
Thank you,
Donna
Donna Gavin
Administrative Assistant
Premise Health Serving RTX
Andover Health Center
350 Lowell Street
Andover, MA 01810
Phone: 978-47
📧
Email:RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed Apr 27, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Perfect, thank you. Ok, will await the info on the techs to register them as visitors. Appreciate it.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, April 27, 2026 10:54 AM
To: Gavin, Donna M (USA) <donna.gavin@rtx.com>
Subject: RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Hi Donna, Confirmed Monday, May 4th for Marlborough, arrival between 10am-12pm. For Andover and Tewksbury, w
📧
Email:RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed Apr 27, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Hi Kourtney,
Sorry to ask this again. The computer systems were down over the weekend, and I do not see all of my email from last week.
I just wanted to confirm that we are on for Monday, May 4 between 10-12pm for Marlborough. I believe you mentioned May 11 for Andover and Tewksbury. We can start at Andover and then I will travel with the Tech to the Tewksbury facility to make it easier. Do you have an estimated start time plann
📧
Email:RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed Apr 24, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Hi Kourtney,
There is also Woburn, MA which is calibrated on the same date we do Andover and Tewksbury since they are located near each other, and I travel with the tech to the locations. Marlborough can be done soon and I believe Portsmouth, RI is due later in the year. This seems familiar that we got random dates last year and had to adjust.
I’m in a meeting right now. Let me check the due dates out when I get back to my off
📧
Email:RE: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed Apr 24, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
Me again 😊 I’m assuming this is for our Tewksbury location?
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, April 23, 2026 4:02 PM
To: Gavin, Donna M (USA) <donna.gavin@rtx.com>
Subject: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Hi Donna, My name is Kourtney and I'm with EMSAR. We received a request from Texas Medical to come onsite and complete the annual preventative mainten
📧
Email: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Completed Apr 23, 2026
To: donna.gavin@rtx.com
CC:
BCC:
Attachment: --none--
Subject: Premise Health Apple Hill Drive -- Kiosk Blood Pressure Machine PM -- WO-01333883
Body:
Hi Donna,
My name is Kourtney and I'm with EMSAR. We received a request from Texas Medical to come onsite and complete the annual preventative maintenance on the kiosk blood pressure machine at your facility.
Would Monday, May 11th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COOR
📅
WO-01333883 - Preventive Maintenance - DD: 2/28/2026 - - LC300-15 - Tewksbury - Premise Health Apple Hill Drive
May 6, 2026 1:30pm – 2:30pm
Work Order: WO-01333883
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Premise Health Apple Hill Drive
Address: 50 Apple Hill Drive, Tewksbury, MA 01876
Manufacturer:
Model #: LC300-15
Serial #: 300005633
Contact Name: Donna Gavin
Contact Phone: (978) 470-5600
Contact Email: donn