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← WO Overview

WO-01333887 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 MEDTRONIC-SULLIVAN LK — 800 53RD AVE. N.E., MINNEAPOLIS MN, 55421

Jan 7, 2026 → Jul 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (46 biz days late)
Active: 63 biz days
Paused: 74 biz days
🕐 Clock stopped: Canceled (Jul 24, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
15d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 14, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
May 14 → May 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
16d
▶ Clock Running
Status: On Hold
May 14 → Jun 8, 2026
16 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 8 → Jun 12, 2026
4 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 35 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Jun 12 → Jun 29, 2026
10 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 29 → Jul 8, 2026
6 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 8 → Jul 24, 2026
12 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Jan 7, 2026 Canceled: Jul 24, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → May 14 Ready for Scheduling ▶ Running 15 15
May 14 → May 14 Entered ▶ Running 0 15
May 14 → Jun 8 On Hold ▶ Running 16 31
Jun 8 → Jun 12 Ready for Scheduling ▶ Running 4 35
Jun 12 → Jun 12 Entered ▶ Running 0 35
Jun 12 → Jun 29 On Hold ▶ Running 10 45
Jun 29 → Jul 8 Ready for Scheduling ▶ Running 6 51
Jul 8 → Jul 24 Assigned ▶ Running 12 63
Jul 24 → Jul 24 Entered ▶ Running 0 63
Dispatch 0.3d
Holding 102.0d (excluded)
Coordinators 40.3d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
102.0 days
Coordinators
40.3 days
Over SLA
Created: Jan 7, 2026 Due: Mar 31, 2026 Completed: Jul 24, 2026 (114 days late)
📅
138.0 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
27.8d / 1.0d SLA
Ready for Release
74.3d
On Hold
27.8d
Assigned
12.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
7/24/26 lcoonrod cancelling PM as TMS is removing the unit.

7/10/26 RBerry- Chattered: @Chris Bakkemo​ @Brandi Alvarez​ Can this WO be canceled? Received email from Carolyn Rice stating: Our Sullivan Lake Location has been closed for a few years now, before I started here 3 years ago. I am not sure if they had a bp kiosk and if so, where it is now located.


7/8/26 RBerry- Received email from Carolyn Rice stating: Our Sullivan Lake Location has been closed for a few years now, before I started here 3 years ago. I am not sure if they had a bp kiosk and if so, where it is now located.


Sent email to CBakkemo and BAlvarez asking if we can cancel this WO and if they can make sure this gets taken off of the PM list for TMS. See logged email.


7/8/26 RBerry- Emailed Carolyn Rice to schedule for 7/13/26 with arrival time between 1-3PM. Waiting for confirmation. See logged email.


6/29/26 RBerry- Per tech sup in teams call, send Ronnie Salone the week of 7/13/26 to complete kiosk PMs in MN.


6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.


6/12/2026 CRamen called and none of the promts get me to a person to schedule this 763-514-5000

6/12/2026 CRamen 303-530-2300 is no longer in service.


5/14/2026 CRamen called and none of the promts get me to a person to schedule this


 4/2/2026 CRamen left a vm for a returned call to schedule for Friday 4/3/2026

🔧 Work Performed
6/12/2026 CRamen called and none of the promts get me to a person to schedule this 763-514-5000 800-633-8766 as well.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
Model LC500 with barcode and bodyfat

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333887
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:38 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 3m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
🚨 16.0 business days
🆕
Status: Entered by Charles Ramen May 14, 1:52 PM
From: Ready for Scheduling, Entered
To: Entered, On Hold
Duration in Previous: 21d 0h, 0m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Jun 8, 12:18 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 24d 22h
⚠️ 5.0 business days
🆕
Status: Entered by Charles Ramen Jun 12, 12:05 PM
From: Ready for Scheduling, Entered
To: Entered, On Hold
Duration in Previous: 3d 23h, 0m
🚨 11.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Jun 29, 2:17 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 17d 2h
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Jul 8, 3:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 1h
🚨 13.0 business days
🆕
Status: Entered by Leona Coonrod Jul 24, 9:54 AM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 15d 17h, 0m

Bottlenecks

Ready for Scheduling
Duration: 15.8 business days (threshold: 1.0 business days)
Exceeded by 14.8 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Assigned
Duration: 12.5 business days (threshold: 4.0 business hours)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 7, 11:09 AM
Invoice #
N/A

Details