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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333889 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 M.S.O.P. CORRECTIONAL FAC — 100 FREEMAN DR, ST PETER MN, 56082

Jan 7, 2026 → Jun 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 40 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Jun 25, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
21d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 22, 2026
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
May 22 → May 22, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
May 22 → May 22, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 21 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 22 → May 28, 2026
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 3, 2026
4 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 25 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 25, 2026
15 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 7, 2026 Completed: Jun 25, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → May 22 Ready for Scheduling ▶ Running 21 21
May 22 → May 22 Assigned ▶ Running 0 21
May 22 → May 22 Scheduled ▶ Running 0 21
May 22 → May 22 Entered ▶ Running 0 21
May 22 → May 28 Ready for Release ⏸ Paused 3 —
May 28 → Jun 3 Ready for Scheduling ▶ Running 4 25
Jun 3 → Jun 3 Assigned ▶ Running 0 25
Jun 3 → Jun 25 Scheduled ▶ Running 15 40
Jun 25 → Jun 25 Tech On Site ▶ Running 0 40
Dispatch 0.3d
Holding 77.5d (excluded)
Coordinators 43.3d
Field Work 1.1d
Billing 2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
77.5 days
Coordinators
43.3 days
Over SLA
Field Work
1.1 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026 Due: Mar 31, 2026 Completed: Jun 26, 2026 (86 days late)
📅
118.3 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
39.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 39.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
27.2d / 1.0d SLA
Ready for Release
77.5d
Scheduled
16.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/3/2026 CRamen spoke with Tiffany and scheduled for Thursday 6/25/2026 with tech arrival between 9-11am.


5/22/2026 CRamen left a vm for Tiffany 507-985-2360 to return call to schedule


5/22/2026 CRamen Sonja called and said to call Tiffany 507-985-2360 to schedule for this facility


5/22/2026 CRamen Left a message for Krista to return call because there was confusion on facility and was thought that moose lake was being scheduled but St Peters 


5/22/2026 CRamen spoke with Sonja 218-565-6134 and she will call back to see if Ronnie can come today for PM MSOP WO-01333889 in St Peter MN


5/15/2026 CRamen left a vm for Krista for a returned call to schedule for Monday 5/18/2026 with tech arrival between 8-10am


5/14/26 RS This facility requires a list of tools and supplies needed to service the device in advance as well as picture ID; I will send list to the Coordinator


5/14/2026 CRamen left a vm for Krista for a returned call to schedule for Monday 5/18/2026 with tech arrival between 8-10am

🔧 Work Performed
6/25/26 Traveled to site Found unit in Pexton Building Completed PM Completed paperwork Closed WO
🔍 Technician Findings
The unit is located in Pexton Building An event letter is required to come on campus. Also need form completed to bring work phone to capture kiosk images. Unit is plugged into wall outlet
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
Model LC500 with Barcode and Network

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333889
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:38 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 3m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
🚨 22.0 business days
👷
▶
3 Technician Assigned May 22, 11:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 28d 21h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-22T17:00:00.000+0000
🆕
Status: Entered by Charles Ramen May 22, 12:48 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1h 42m, 0m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Rhea Berry May 27, 10:21 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 5d 9h
⚠️ 5.2 business days
👷
▶
4 Status: Assigned Jun 3, 1:03 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0hF00000048VleIAE, Ronnie Salone
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-25T16:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-25T17:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Ronnie Salone Jun 25, 12:23 PM
Scheduled For: 2026-06-25T17:30:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Jun 25, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 0h
⏱️
Labor Added Jun 25, 2:32 PM
Type: Labor
Status: Open
Qty: 2
🚗
▶
3 2x Travel Added Jun 25, 2:37 PM
2x Travel Added → Status: Completed → Dispatch Scheduled
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 1h 1m
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-06-25T18:00:00.000+0000
🏁
Status: Closed by Ronnie Salone Jun 25, 10:27 PM
From: Completed
To: Closed
Duration in Previous: 7h 49m
📄
Status: Ready to Bill by Timothy Amburgey Jun 26, 9:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 43m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jun 29, 10:32 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-265858

Bottlenecks

Ready for Scheduling
Duration: 21.8 business days (threshold: 1.0 business days)
Exceeded by 20.8 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jun 25, 2:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-265858

Work Details (3)

Name Type Status Qty Amount Date
WL-03273621 Labor Open 2 $0.00 Jun 25, 2:32 PM
WL-03273627 Travel Open 65 $0.00 Jun 25, 2:37 PM
WL-03273628 Labor Open 0.5 $0.00 Jun 25, 2:37 PM

Details