TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Premise — 181 BEAR ROAD, East Camden AR, 71071
Jan 7, 2026 → May 14, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Apr 23 → May 5, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
May 5 → May 14, 2026
7 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 7, 2026Completed: May 14, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 23
Ready for Scheduling
▶ Running
0
0
Apr 23 → May 5
Assigned
▶ Running
8
8
May 5 → May 14
Scheduled
▶ Running
7
15
May 14 → May 14
Tech On Site
▶ Running
0
15
Dispatch0.3d
Holding74.3d (excluded)
Coordinators17.1d
Field Work0.1d
Billing2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
17.1 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026
Due: Mar 31, 2026
Completed: May 14, 2026 (43 days late)
📅
90.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
15.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay15.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Ready for Release
74.3d
Assigned
8.6d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
05/05/2026 LHill-Called t 870-574-5469 spoke with Linda Morgan. She thought someone had already been out there. I double checked everywhere and I said I don't see he has been out. She said a female was out. verified address. Confirmed 05/14 with tech arrival between 9-11.
4/24 MOwens Sent email to Linda Morgan offering 5/4 as the first open date to schedule the PM.
04/23/2026 LHill-sent email to Linda Morgan at linda.j.morgan@rtx.com to confirm contact & equipment.
04/23/2026 LHill-LM at 870-574-5469 for Linda Morgan to confirm contact & equipment.
🔧Work Performed
Technician Findings upon arrival: Located unit in facility
What caused the issue: Annual PM Required
Actions Taken/Work Performed: Performed PM.
Final Resolution: All Functions are Working as Intended
Returned to Service
🔍Technician Findings
Counter# 37,922.
Technician Findings upon arrival: Located unit in facility
What caused the issue: Annual PM Required
Actions Taken/Work Performed: Performed PM.
Final Resolution: All Functions are Working as Intended
Returned to Service
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR, NO AD DISPLAY
📋
Outbound to +18705745469
Completed May 5, 2026
05/05/2026 LHill-Called t 870-574-5469 spoke with Linda Morgan. She thought someone had already been out there. I double checked everywhere and I said I don't see he has been out. She said a female was out. verified address. Confirmed 05/14 with tech arrival between 9-11.
📧
Email:Premise East Camden AR BP Kiosk PM Service
Completed Apr 24, 2026
From: mowens@emsar.com
To: linda.j.morgan@rtx.com
Linda
My AR tech Chris Carroll will be completing the PM on this BP unit. His first opening is 5/4. Does this date work to schedule the service visit?
Thanks
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email: EMSAR Request for service at Premise
Completed Apr 23, 2026
To: linda.j.morgan@rtx.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Premise
Body:
Hi Linda Morgan,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Texas Medical Screening
We have a service request open for our annual inspection of the blood pressure equipment that was due last month, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular da
📋
Outbound to +18705745469
Completed Apr 23, 2026
04/23/2026 LHill-LM at 870-574-5469 for Linda Morgan to confirm contact & equipment.
Work Order: WO-01333894
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Premise
Address: 181 BEAR ROAD, East Camden, AR 71071
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550
Serial #: 550-001174
Contact Name: Linda Morgan
Contact Phone: 870-574-5469
Contact Email: linda.j.mor