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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333897 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Brookshire Brothers # 40 — 3523 1/2 Front St TX, Brookshire TX, 77423

Jan 7, 2026 → May 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 4, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Apr 23 → May 4, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 7, 2026 Completed: May 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 23 Ready for Scheduling ▶ Running 0 0
Apr 23 → Apr 23 Assigned ▶ Running 0 0
Apr 23 → May 4 Scheduled ▶ Running 7 7
Dispatch 0.3d
Holding 74.3d (excluded)
Coordinators 7.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
74.3 days
Coordinators
7.5 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: May 4, 2026 (3 days late)
📅
81.3 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Ready for Release
74.3d
Scheduled
6.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
5/1 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is ready to return to service
🔍 Technician Findings
Counter# 229,100. PM Service is due.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333897
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
👷
▶
3 Technician Assigned Apr 23, 3:39 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 58m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-29T20:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 9:49 AM
Scheduled For: 2026-04-30T21:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 30, 3:54 PM
Scheduled For: 2026-05-01T14:00:00.000+0000
⏳ 2.0 business days
⏱️
5x Labor Added May 1, 10:48 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 0.5, 2, 136, 67
⏳ 0.1 business days
✔️
Status: Completed by Chane Lacy May 3, 10:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 6h, 0m
📄
▶
2 Status: Ready to Bill May 4, 10:23 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Hannah Shaw May 4, 10:30 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 20.0 business days
🧾
Invoice Created Jun 1, 4:10 PM
Invoice Number: SM-260879

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
May 1, 10:00 AM
Created
Jan 7, 11:09 AM
Invoice #
SM-260879

Work Details (5)

Name Type Status Qty Amount Date
WL-03211973 Labor Open 1.75 $0.00 May 1, 10:48 PM
WL-03211974 Labor Open 0.5 $0.00 May 1, 10:48 PM
WL-03211975 Labor Open 2 $0.00 May 1, 10:48 PM
WL-03211976 Travel Open 136 $0.00 May 1, 10:48 PM
WL-03211977 Travel Open 67 $0.00 May 1, 10:48 PM

Details