Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333902 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Grand Value Pharmacy #53 — 10920 Grand River, Detroit MI, 48204

Jan 7, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 64 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 9, 2026
64 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 10, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 7, 2026 Completed: Apr 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 9 Ready for Release ⏸ Paused 64 —
Apr 9 → Apr 9 Assigned ▶ Running 0 0
Apr 9 → Apr 10 Scheduled ▶ Running 1 1
Apr 10 → Apr 10 Tech On Site ▶ Running 0 1
Dispatch 0.3d
Holding 64.3d (excluded)
Coordinators 2.4d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
64.3 days
Coordinators
2.4 days
Field Work
0.2 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: Apr 10, 2026 (20 days early)
📅
66.0 days Total Age
⏱️
64.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 221 days old
🚨
Primary Delay 64.3 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
64.3d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
04/10/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is fully operational.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333902
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 64.9 business days
👷
▶
3 Technician Assigned Apr 9, 9:58 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 91d 16h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-10T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 9, 11:18 AM
Scheduled For: 2026-04-10T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 9, 11:29 AM
Scheduled For: 2026-04-10T18:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 9, 11:50 AM
Scheduled For: 2026-04-10T19:00:00.000+0000
🔧
Status: Tech On Site by MICHAEL HUFFMAN Apr 10, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 3x Labor Added Apr 10, 12:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 28m, 0m
📄
▶
3 Status: Ready to Bill Apr 10, 5:01 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 0.9 business days
🧾
Invoice Created Apr 12, 8:07 AM
Invoice Number: SM-259025

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Apr 10, 3:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-259025

Work Details (3)

Name Type Status Qty Amount Date
WL-03181424 Labor Open 1.5 $0.00 Apr 10, 12:02 PM
WL-03181425 Labor Open 0.5 $0.00 Apr 10, 12:02 PM
WL-03181426 Travel Open 52 $0.00 Apr 10, 12:02 PM

Details