TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 B&R Super Saver #4 — 233 N 48th St, Lincoln NE, 68504
Jan 7, 2026 → Apr 29, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 29, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 7, 2026Completed: Apr 29, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 23
Ready for Scheduling
▶ Running
0
0
Apr 23 → Apr 23
Assigned
▶ Running
0
0
Apr 23 → Apr 29
Scheduled
▶ Running
4
4
Apr 29 → Apr 29
Tech On Site
▶ Running
0
4
Dispatch0.3d
Holding74.3d (excluded)
Coordinators5.2d
Field Work0.1d
Billing0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
5.2 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: Apr 29, 2026 (1 days early)
📅
79.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
3.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay3.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Ready for Release
74.3d
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
WO-1371591 created for follow up. The delay has been due to lack technician coverage. We have multiple reqs for a MO tech so hopefully coverage issues will be resolved soon. This specific wo 1371591 (the follow up to wo 1333911) is included in a group that we are working on a NE trip hopefully to be the week of July 6th. Nothing is set in stone just yet but this is definitely one we are trying to take care of.
🔧Work Performed
I arrived on location found said unit. I the removed the back cover then installed my manometer to the unit then placed unit in service mode. As I was performing the BP test found that the unit would start bleeding off from the certain mmh of the unit. Marking unit as failed due to BP failed on all mmhm. Placing unit in follow up for replacement of the L assembly. Cover was placed back on unit and placed in service till new L assembly.
🔍Technician Findings
Counter# 33,922.
Pm of unit
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
Jun 25, 2026 2:03pm
@Darrell Hendrix Client has contacted us stating that they have not been contacted for this request. This WO has been invoiced but they state that the kiosk has not been serviced. Could you please provide an update on what's going on with this kiosk? LMK if I should contact someone else. Thanks! cc @Chris Bakkemo @Jessica Foley
📅
WO-01333911 - Preventive Maintenance - DD: 4/30/2026 - - 90550-15 - Lincoln - B&R Super Saver #4
Apr 29, 2026 4:30pm – 5:30pm
Work Order: WO-01333911
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: B&R Super Saver #4
Address: 233 N 48th St, Lincoln, NE 68504
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-017838
Contact Name:
Contact Phone:
Contact Email:
Due Date: 4/30/2026
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