Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333912 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 SCOTT CITY PHARMACY — 102 ALBERT AVE., SCOTT CITY KS, 67871

Jan 7, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 30, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 7, 2026 Completed: Apr 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 24 Ready for Scheduling ▶ Running 1 1
Apr 24 → Apr 24 Assigned ▶ Running 0 1
Apr 24 → Apr 30 Scheduled ▶ Running 4 5
Apr 30 → Apr 30 Tech On Site ▶ Running 0 5
Dispatch 0.3d
Holding 74.3d (excluded)
Coordinators 7.3d
Field Work 0.1d
Billing 2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
74.3 days
Coordinators
7.3 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: Apr 30, 2026 (on time)
📅
80.0 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Ready for Release
74.3d
Assigned
0.1d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/24 KKelch Emily called me back to schedule for 4/30 at 2 pm. Customer confirmed. 

4/24 KKelch called site to schedule for 4/30 at 2 pm. Left VM. 

🔧 Work Performed
30 Apr 2026 BJH: PM performed, no issues found
🔍 Technician Findings
Counter# 172,159. 30 Apr 2026 BJH: System Working
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333912
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
👷
▶
2 Technician Assigned Apr 24, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 50m
🗓️
▶
2 Status: Scheduled Apr 24, 10:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-30T19:00:00.000+0000
💵
Expenses Added Apr 24, 10:48 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Ben Heinz Apr 30, 4:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
2x Labor Added Apr 30, 4:45 PM
Type: Labor
Status: Open
Qty: 4.5, 0.5
💵
▶
2 2x Expenses Added Apr 30, 5:21 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Ben Heinz
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 56m, 0m
📄
Status: Ready to Bill by Hannah Shaw May 1, 10:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 36m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending May 4, 10:27 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260879
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ben Heinz
Scheduled
Apr 30, 3:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-260879

Work Details (5)

Name Type Status Qty Amount Date
WL-03199478 Expenses Open 1 $0.00 Apr 24, 10:48 AM
WL-03209592 Labor Open 4.5 $0.00 Apr 30, 4:45 PM
WL-03209593 Labor Open 0.5 $0.00 Apr 30, 4:45 PM
WL-03209638 Expenses Open 1 $0.00 Apr 30, 5:21 PM
WL-03209639 Travel Open 215 $0.00 Apr 30, 5:21 PM

Details