Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333927 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 LEWIS DRUG # 47 — 135 CLIFF AVE N, HARRISBURG SD, 57032

Jan 7, 2026 → May 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Apr 24 → May 14, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 7, 2026 Completed: May 14, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 24 Ready for Scheduling ▶ Running 1 1
Apr 24 → Apr 24 Assigned ▶ Running 0 1
Apr 24 → May 14 Scheduled ▶ Running 14 15
May 14 → May 14 Tech On Site ▶ Running 0 15
Dispatch 0.3d
Holding 74.3d (excluded)
Coordinators 16.5d
Field Work 0.8d
Billing 0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
74.3 days
Coordinators
16.5 days
Over SLA
Field Work
0.8 days
Billing
0.1 days
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: May 15, 2026 (14 days late)
📅
90.5 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
14.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Ready for Release
74.3d
Scheduled
14.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
5/14/26 Traveled to site Found unit working properly Completed PM Tested unit Completed paperwork Closed WO
🔍 Technician Findings
Unit is operating properly upon arrival Unit needed 2026 PM
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
LC500 with Barcode

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333927
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Apr 24, 5:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 3h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-11T20:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 5:24 PM
Scheduled For: 2026-05-12T20:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 5:29 PM
Scheduled For: 2026-05-12T17:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 5:45 PM
Scheduled For: 2026-05-13T18:30:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 24, 5:52 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-13T17:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 5:58 PM
Scheduled For: 2026-05-13T19:00:00.000+0000
⚠️ 7.8 business days
📅
Dispatch Scheduled by Charles Ramen May 5, 1:41 PM
Scheduled For: 2026-05-14T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ronnie Salone May 6, 8:54 PM
Scheduled For: 2026-05-14T18:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone May 6, 9:03 PM
Scheduled For: 2026-05-14T18:30:00.000+0000
⚠️ 5.4 business days
🚗
▶
2 Travel Added May 14, 12:32 AM
Travel Added → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-05-14T18:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone May 14, 12:19 PM
Scheduled For: 2026-05-14T18:45:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone May 14, 4:59 PM
Scheduled For: 2026-05-14T21:15:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone May 14, 5:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 0h
✔️
▶
2 Status: Completed May 14, 5:45 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.5
🏁
Status: Closed by Ronnie Salone May 14, 11:46 PM
From: Completed
To: Closed
Duration in Previous: 6h 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 18, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 10h
📨
▶
2 Status: Invoice Pending May 18, 10:53 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 17.0 business days
🧾
Invoice Created Jun 10, 4:41 PM
Invoice Number: SM-262272

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Scheduled
Duration: 14.3 business days (threshold: 2.0 business days)
Exceeded by 12.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
May 14, 5:15 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-262272

Work Details (3)

Name Type Status Qty Amount Date
WL-03225877 Travel Open 15 $0.00 May 14, 12:32 AM
WL-03226990 Labor Open 0.25 $0.00 May 14, 5:48 PM
WL-03226991 Labor Open 0.5 $0.00 May 14, 5:48 PM

Details