Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333931 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 LEWIS FAMILY DRUG #70 — 127 2ND AVE.,, E. FLANDREAU SD, 57068

Jan 7, 2026 → Apr 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 27, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 7, 2026 Completed: Apr 27, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 23 Assigned ▶ Running 0 0
Apr 23 → Apr 27 Scheduled ▶ Running 2 2
Apr 27 → Apr 27 Tech On Site ▶ Running 0 2
Apr 27 → Apr 27 Scheduled ▶ Running 0 2
Dispatch 0.3d
Holding 74.3d (excluded)
Coordinators 3.4d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
74.3 days
Coordinators
3.4 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: Apr 27, 2026 (3 days early)
📅
77.0 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
1.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
74.3d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4/27/26 Traveled to site Found unit functioning properly Completed PM process Tested unit Completed checklist
🔍 Technician Findings
Counter# 24,015. Unit is plugged in upon arrival Unit needed PM
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333931
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 74.9 business days
👷
▶
3 Technician Assigned Apr 23, 12:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 105d 18h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-27T20:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ronnie Salone Apr 27, 2:21 PM
Scheduled For: 2026-04-27T21:00:00.000+0000
⏱️
2x Labor Added Apr 27, 4:46 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 20
🔧
▶
3 Status: Tech On Site Apr 27, 4:59 PM
Status: Tech On Site → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ronnie Salone
From: Tech On Site
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-04-27T21:15:00.000+0000
✔️
▶
3 Status: Completed Apr 27, 5:27 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Apr 28, 10:29 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Hannah Shaw Apr 28, 10:48 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 14m
⏳ 4.0 business days
🧾
Invoice Created May 1, 11:20 PM
Invoice Number: SM-260310

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Apr 27, 5:15 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-260310

Work Details (3)

Name Type Status Qty Amount Date
WL-03202658 Labor Open 0.25 $0.00 Apr 27, 4:46 PM
WL-03202659 Travel Open 20 $0.00 Apr 27, 4:46 PM
WL-03202763 Labor Open 0.25 $0.00 Apr 27, 5:28 PM

Details