Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333934 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 LEWIS DRUG #12 — 942 22ND AVE.S., SPACE 22, Brookings SD, 57006

Jan 7, 2026 → Apr 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 58 biz days
🕐 Clock stopped: Tech Off Site (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸58d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 1, 2026
58 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 1 → Apr 6, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 7, 2026 Tech Off Site: Apr 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 1 Ready for Release ⏸ Paused 58 —
Apr 1 → Apr 1 Assigned ▶ Running 0 0
Apr 1 → Apr 6 Scheduled ▶ Running 3 3
Apr 6 → Apr 6 Tech On Site ▶ Running 0 3
Dispatch 0.3d
Holding 58.3d (excluded)
Coordinators 3.6d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
58.3 days
Coordinators
3.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: Apr 6, 2026 (24 days early)
📅
62.0 days Total Age
⏱️
58.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 58.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
58.3d
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM on unit per service bulletin successfully.
🔍 Technician Findings
Counter# 60,859 Unit working upon arrival.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333934
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 58.9 business days
👷
▶
3 Technician Assigned Apr 1, 6:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 84d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-07T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 1, 6:14 PM
Scheduled For: 2026-04-07T17:00:00.000+0000
⏳ 3.7 business days
📅
Dispatch Scheduled by Jonathan Kuehl Apr 6, 1:42 PM
Scheduled For: 2026-04-06T17:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Apr 6, 2:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
🚗
Status: Tech Off Site by Jonathan Kuehl Apr 6, 3:20 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 34m
✔️
▶
3 Status: Completed Apr 6, 5:13 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.91666666666667, 0.56666666666667, 74
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen Apr 6, 5:34 PM
Scheduled For: 2026-04-07T17:30:00.000+0000, 2026-04-06T17:30:00.000+0000
📄
Status: Ready to Bill by Hannah Shaw Apr 7, 5:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Apr 7, 5:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.8 business days
🧾
Invoice Created Apr 10, 5:14 PM
Invoice Number: SM-258654

Bottlenecks

Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
Apr 6, 1:30 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-258654

Work Details (3)

Name Type Status Qty Amount Date
WL-03174939 Labor Open 0.91666666666667 $0.00 Apr 6, 5:15 PM
WL-03174940 Labor Open 0.56666666666667 $0.00 Apr 6, 5:15 PM
WL-03174941 Travel Open 74 $0.00 Apr 6, 5:15 PM

Details