TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 South Side Drug Store — 337 Church St, Ottumwa IA, 52501
Jan 7, 2026 → May 29, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 25 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 29, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
20d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 21, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
May 21 → May 29, 2026
5 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 29 → May 29, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 7, 2026Completed: May 29, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → May 21
Ready for Scheduling
▶ Running
20
20
May 21 → May 21
Assigned
▶ Running
0
20
May 21 → May 29
Scheduled
▶ Running
5
25
May 29 → May 29
Tech On Site
▶ Running
0
25
Dispatch0.3d
Holding74.3d (excluded)
Coordinators26.6d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
26.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: May 29, 2026 (28 days late)
📅
100.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
24.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay24.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
21.2d / 1.0d SLA
Ready for Release
74.3d
Assigned
0.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/20/2026 CRamen in scheduling meetiing with LYoder planning on possibly having RSalone grab this on the way back from St Joe MO next week Friday 5/29/2026
4/30 KSmith -- No FSE in the state to cover this. Will be covered when there is work in the area or an FSE is sent into the area to complete a kiosk route
🔧Work Performed
5/29/26
Traveled to site
Found unit plugged into wall outlet and functional
Completed PM
Tested unit
Completed paperwork
Closed WO
🔍Technician Findings
Counter# 355.965.
Unit is plugged into wall outlet
Unit needed 2026 PM
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR, NO AD DISPLAY
📅
WO-01333937 - Preventive Maintenance - DD: 4/30/2026 - - 90550 - Ottumwa - South Side Drug Store
May 29, 2026 9:45am – 10:00am
Work Order: WO-01333937
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: South Side Drug Store
Address: 337 Church St, Ottumwa, IA 52501
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550
Serial #: 550-020137
Contact Name:
Contact Phone:
Contact Email:
Due Date: 4/30/2026
Sche