TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Premise Health Balboa Ave. — 8650 Balboa Ave., San Diego CA, 92123
Jan 7, 2026 → May 1, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 74 biz days
🕐 Clock stopped: Tech Off Site (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 27, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 30, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 7, 2026Tech Off Site: Apr 30, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 23
Ready for Scheduling
▶ Running
0
0
Apr 23 → Apr 27
Assigned
▶ Running
2
2
Apr 27 → Apr 30
Scheduled
▶ Running
3
5
Apr 30 → Apr 30
Tech On Site
▶ Running
0
5
Dispatch0.3d
Holding74.3d (excluded)
Coordinators7.1d
Field Work1.9d
Billing2.3d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
7.1 days
Over SLA
Field Work
1.9 days
Billing
2.3 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: May 1, 2026 (on time)
📅
81.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
5.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay5.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Ready for Release
74.3d
Assigned
2.3d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.9d / 2.0d SLA
Closed
3.4d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5.4.26 hshaw - missing FSR form with cust print name & signature
4-27 Mburris email from POC Don to set for 4-30 9am
4-23 Mburris email sent to POC looking for 4-30 with an arrival window between 9am and 10:30am.
🔧Work Performed
- arrived on site and was escorted to machine in need of PM - took pictures of unit at location - wiped down unit - performed bp test and stop button test successfully - opened up back of unit and entered service mode - connected manometer and began pressure calibration test at every 50mmHg - bp system was within specifications and passed all tests - retrieved use count: 3396 - disconnected manometer and return unit to normal operation mode - closed unit up and performed bp test to verify proper operation - stop button also tested once again - unit operating properly as intended - wiped down unit one final time and packed up tools to leave site
🔍Technician Findings
Found unit in need of PM
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
📧
Email: EMSAR Request for service at Premise Health Balboa Ave. (Email to schedule service)
Completed Apr 23, 2026
To: don.freeman@rtx.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Premise Health Balboa Ave. (Email to schedule service)
Body:
Hi ,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Perform the PM for this Kiosk.
Here’s the location information we have on file:
Location:
Premise Health Balboa Ave.
8650 Balboa Ave.
San Diego, CA 92123
Contact:
We currently have availability on 4-30 with an arrival window
Apr 27, 2026 1:28pm
@Jeffrey Pastor Hi, please check email and send over info for site
May 4, 2026 10:13am
@Jeffrey Pastor FSR form with cust print name & signature is required for TMS, please attach to WO. Thank you.
📅
WO-01333940 - Preventive Maintenance - DD: 4/30/2026 - - LC300-15 - San Diego - Premise Health Balboa Ave.
Apr 30, 2026 12:00pm – 2:00pm
Work Order: WO-01333940
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Premise Health Balboa Ave.
Address: 8650 Balboa Ave., San Diego, CA 92123
Manufacturer:
Model #: LC300-15
Serial #: 300-000756
Contact Name:
Contact Phone:
Contact Email: don.freeman@rtx.com
Due Date: 4/30/2