Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (43 biz days late)
Active: 60 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Jul 21, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → May 1, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 6 of ? biz days used
25d
▶ Clock Running
Status: On Hold
May 1 → Jun 8, 2026
25 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 8 → Jun 16, 2026
6 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: On Hold
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 16 → Jun 22, 2026
3 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 22 → Jun 22, 2026
0 business days (not counted)
12d
▶ Clock Running
Status: Ready for Scheduling
Jun 22 → Jul 9, 2026
12 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 14, 2026
3 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 14 → Jul 21, 2026
5 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Jan 7, 2026Completed: Jul 21, 2026
Show SLA Clock Detail (17 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 24
Ready for Scheduling
▶ Running
1
1
Apr 24 → May 1
Assigned
▶ Running
5
6
May 1 → May 1
Entered
▶ Running
0
6
May 1 → Jun 8
On Hold
▶ Running
25
31
Jun 8 → Jun 16
Ready for Scheduling
▶ Running
6
37
Jun 16 → Jun 16
On Hold
▶ Running
0
37
Jun 16 → Jun 22
Ready for Scheduling
▶ Running
3
40
Jun 22 → Jun 22
Assigned
▶ Running
0
40
Jun 22 → Jun 22
Ready for Release
⏸ Paused
0
—
Jun 22 → Jul 9
Ready for Scheduling
▶ Running
12
52
Jul 9 → Jul 14
Assigned
▶ Running
3
55
Jul 14 → Jul 21
Scheduled
▶ Running
5
60
Jul 21 → Jul 21
Tech Off Site
▶ Running
0
60
Jul 21 → Jul 21
Tech On Site
▶ Running
0
60
Dispatch0.3d
Holding100.0d (excluded)
Coordinators41.2d
Field Work0.2d
Billing0.8d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
100.0 days
Coordinators
41.2 days
Over SLA
Field Work
0.2 days
Billing
0.8 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: Jul 21, 2026 (81 days late)
📅
135.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
18 transitionsStatus Changes
⚠️
34.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay34.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
25.5d / 1.0d SLA
Ready for Release
74.3d
Assigned
9.6d / 0.5d SLA
On Hold
25.7d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/14 Kkelch called Dalyn to schedule for 7/21 at 9 am. Customer confirmed scheduling date, time, equipment and address. Dalyn will be the onsite POC and 620-245-6100 is the best phone number for her. No access requirements.
7/9/26 CDempsey- Good one for Hendrix week of 20th.
6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.
06/08 Updated POC. Please schedule
5/1 KKelch placed on hold due to 3 failed attempts to contact
4/30/26 CDempsey- Waiting to hear back from customer.
4/30 KKelch called Anda to schedule for today at 9 am. Left Vm.
4/27 KKelch called Anda to schedule for 4/30 at 9 am. Left Vm.
4/24 KKelch called Anda to schedule for 4/30 at 9 am. Left VM.
🔧Work Performed
Pm of unit
🔍Technician Findings
I arrived on location and found said unit. I then inspected the unit and found unit in good working condition. I then function tested unit using manometer then testing blood pressure unit passed all test. I then cleaned and sterilized unit. I then removed the old PM sticker and placed new sticker to unit. Had manager sign authorization. Unit is in service
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR, NO AD DISPLAY
📋
Outbound to +16202456100
Completed Jul 14, 2026
7/14 Kkelch called Dalyn to schedule for 7/21 at 9 am. Customer confirmed scheduling date, time, equipment and address. Dalyn will be the onsite POC and 620-245-6100 is the best phone number for her. No access requirements.
📋
Outbound to +16202456100
Completed Jul 9, 2026
7/9 KKelch called Dalyn to schedule for 7/21 with arrival between 9 and 11 am.
📋
Outbound to +16207188118
Completed Apr 30, 2026
4/30 KKelch called Anda to schedule for today at 9 am. Left Vm.
📋
Outbound to +16207188118
Completed Apr 27, 2026
4/27 KKelch called Anda to schedule for 4/30 at 9 am. Left Vm.
📋
Outbound to +16207188118
Completed Apr 24, 2026
4/24 KKelch called Anda to schedule for 4/30 at 9 am. Left VM.