Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333946 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 LEWIS DRUG SOUTHWEST #6 — 5500 W. 41ST, SIOUX FALLS SD, 57106

Jan 7, 2026 → Apr 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 67 biz days
🕐 Clock stopped: Canceled (Apr 14, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 14, 2026
67 business days (not counted)
Created: Jan 7, 2026 Canceled: Apr 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 14 Ready for Release ⏸ Paused 67 —
Dispatch 0.3d
Holding 67.3d (excluded)
Coordinators 0.4d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
67.3 days
Coordinators
0.4 days
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: Apr 14, 2026 (16 days early)
📅
68.0 days Total Age
⏱️
67.3d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 221 days old
🚨
Primary Delay 67.3 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
67.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/14/26 SReich - Creating a repair/PM.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333946
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 67.9 business days
🚫
Status: Canceled by Sherry Reich Apr 14, 2:57 PM
From: Ready for Release
To: Canceled
Duration in Previous: 96d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 7, 11:09 AM
Invoice #
N/A

Details