TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 YMCA Scottsbluff Family — 22 South Beltline Hwy E, Scottsbluff NE, 69361
Jan 7, 2026 → Apr 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Apr 27, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 27, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 7, 2026Completed: Apr 27, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 23
Ready for Scheduling
▶ Running
0
0
Apr 23 → Apr 27
Assigned
▶ Running
2
2
Apr 27 → Apr 27
Scheduled
▶ Running
0
2
Apr 27 → Apr 27
Tech On Site
▶ Running
0
2
Dispatch0.3d
Holding74.3d (excluded)
Coordinators3.6d
Field Work0.1d
Billing0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
3.6 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: Apr 27, 2026 (3 days early)
📅
77.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
2.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay2.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Ready for Release
74.3d
Assigned
2.4d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/27 KKelch called site to schedule for today with arrival between 11 and 1 pm. Customer confirmed.
4/23 KKelch called the site to schedule for 4/27 at 11 am. Left VM.
🔧Work Performed
27 Apr 2026 BJH: PM performed, no issues found
🔍Technician Findings
Counter# 13,453.
27 Apr 2026 BJH: System Working
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📋
Outbound to +13086352318
Completed Apr 27, 2026
4/27 KKelch called site to schedule for today with arrival between 11 and 1 pm. Customer confirmed.
📋
Outbound to +13086352318
Completed Apr 23, 2026
4/23 KKelch called the site to schedule for 4/27 at 11 am. Left VM.
Work Order: WO-01333947
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: YMCA Scottsbluff Family
Address: 22 South Beltline Hwy E, Scottsbluff, NE 69361
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-0014012
Contact Name:
Contact Phone:
Contact Email:
Due