Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 34 biz days
Paused: 74 biz days
🕐 Clock stopped: Tech Off Site (Jun 11, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
19d
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → May 20, 2026
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 19 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
May 20 → Jun 11, 2026
15 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 11 → Jun 11, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 7, 2026Tech Off Site: Jun 11, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → May 20
Ready for Scheduling
▶ Running
19
19
May 20 → May 20
Assigned
▶ Running
0
19
May 20 → Jun 11
Scheduled
▶ Running
15
34
Jun 11 → Jun 11
Tech On Site
▶ Running
0
34
Dispatch0.3d
Holding74.3d (excluded)
Coordinators36.2d
Field Work1.1d
Billing0.7d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
36.2 days
Over SLA
Field Work
1.1 days
Billing
0.7 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: Jun 11, 2026 (41 days late)
📅
109.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
33.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay33.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
20.2d / 1.0d SLA
Ready for Release
74.3d
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/30 KSmith -- No FSE in the state to cover this. Will be covered when there is work in the area or an FSE is sent into the area to complete a kiosk route
🔧Work Performed
Performed PM on unit successfully.
🔍Technician Findings
Unit working upon arival.
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
Work Order: WO-01333948
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Booth Pharmacy
Address: 903 Central, Hawarden, IA 51023
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550
Serial #: 550-5502792
Contact Name:
Contact Phone: 7125511616
Contact Email:
Due Date: 4/30/2026
S