Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333955 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 LEWIS DRUG #72 — 1305 W. HAVES, Mitchell SD, 57301

Jan 7, 2026 → Apr 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Apr 21, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 15, 2026
68 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 21, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 7, 2026 Completed: Apr 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 15 Ready for Release ⏸ Paused 68 —
Apr 15 → Apr 15 Assigned ▶ Running 0 0
Apr 15 → Apr 21 Scheduled ▶ Running 4 4
Apr 21 → Apr 21 Tech On Site ▶ Running 0 4
Dispatch 0.3d
Holding 68.3d (excluded)
Coordinators 5.4d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
68.3 days
Coordinators
5.4 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: Apr 21, 2026 (9 days early)
📅
73.0 days Total Age
⏱️
68.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 68.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
68.3d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4/21/26 Traveled to site Found unit operational Completed PM procedure Tested unit Completed paperwork Closed WO
🔍 Technician Findings
Counter# 116,511. Unit was found functioning properly Unit needed 2026 PM
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333955
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 68.9 business days
👷
▶
3 Technician Assigned Apr 15, 10:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 97d 16h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-20T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 15, 10:42 AM
Scheduled For: 2026-04-20T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ronnie Salone Apr 20, 11:32 AM
Scheduled For: 2026-04-20T20:00:00.000+0000, 2026-04-20T20:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Apr 20, 5:06 PM
Scheduled For: 2026-04-20T21:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Apr 20, 5:20 PM
Scheduled For: 2026-04-20T22:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 20, 5:52 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-04-21T18:00:00.000+0000, 2026-04-21T19:00:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Apr 21, 2:20 PM
Scheduled For: 2026-04-21T19:30:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Apr 21, 3:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 4h
✔️
▶
2 Status: Completed Apr 21, 3:47 PM
Status: Completed → 3x Travel Added
🚗
3x Travel Added
Type: Travel, Labor
Status: Open
Qty: 75, 0.25, 1
🏁
Status: Closed by Ronnie Salone Apr 21, 3:54 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
▶
2 Status: Ready to Bill Apr 21, 5:02 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw Apr 21, 5:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 3.8 business days
🧾
Invoice Created Apr 24, 7:13 PM
Invoice Number: SM-259788

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Apr 21, 3:30 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-259788

Work Details (3)

Name Type Status Qty Amount Date
WL-03194587 Travel Open 75 $0.00 Apr 21, 3:49 PM
WL-03194588 Labor Open 0.25 $0.00 Apr 21, 3:49 PM
WL-03194589 Labor Open 1 $0.00 Apr 21, 3:49 PM

Details