Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333964 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Boyd's Drug Mart - Rushmore — 2650 Mt Rushmore Rd, Rapid City SD, 57701

Jan 7, 2026 → Jun 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 94 biz days
🕐 Clock stopped: Completed (Jun 10, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 21, 2026
94 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 21 → May 26, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
May 26 → May 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
May 26 → Jun 10, 2026
11 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 7, 2026 Completed: Jun 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 21 Ready for Release ⏸ Paused 94 —
May 21 → May 26 Ready for Scheduling ▶ Running 2 2
May 26 → May 26 Assigned ▶ Running 0 2
May 26 → Jun 10 Scheduled ▶ Running 11 13
Dispatch 0.3d
Holding 94.3d (excluded)
Coordinators 13.7d
Field Work 0.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
94.3 days
Coordinators
13.7 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: Jun 10, 2026 (40 days late)
📅
107.4 days Total Age
⏱️
94.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 94.3 days stuck in "Ready for Release"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Ready for Release
94.3d
Assigned
0.0d / 0.5d SLA
Scheduled
11.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Facility was closed permanently closed.
🔍 Technician Findings
Facility was closed permanently closed.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333964
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 2m
🚨 94.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo May 21, 7:12 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 134d 1h
⏳ 2.6 business days
👷
▶
4 Technician Assigned May 26, 1:09 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 17h
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-09T18:30:00.000+0000
🚨 11.0 business days
✔️
▶
2 Status: Completed Jun 9, 10:51 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.68333333333333, 1, 10
🏁
Status: Closed by Jonathan Kuehl Jun 9, 11:00 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Timothy Amburgey Jun 10, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 7m
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jun 11, 10:35 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
🧾
Invoice Created Jun 15, 8:28 AM
Invoice Number: SM-264424

Bottlenecks

Ready for Scheduling
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Scheduled
Duration: 11.2 business days (threshold: 2.0 business days)
Exceeded by 9.2 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
Jun 9, 2:30 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-264424

Work Details (3)

Name Type Status Qty Amount Date
WL-03254665 Labor Open 0.68333333333333 $0.00 Jun 9, 10:56 PM
WL-03254666 Expenses Open 1 $0.00 Jun 9, 10:56 PM
WL-03254667 Travel Open 10 $0.00 Jun 9, 10:56 PM

Details