TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 JARVIS PRODUCTS — 33 ANDERSON RD, MIDDLETOWN CT, 06457
Jan 7, 2026 → Apr 6, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 3, 2026
60 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 6, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 7, 2026Completed: Apr 6, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 3
Ready for Release
⏸ Paused
60
—
Apr 3 → Apr 3
Assigned
▶ Running
0
0
Apr 3 → Apr 6
Scheduled
▶ Running
1
1
Dispatch0.3d
Holding60.3d (excluded)
Coordinators2.4d
Billing0.2d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
60.3 days
Coordinators
2.4 days
Billing
0.2 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: Apr 6, 2026 (24 days early)
📅
62.0 daysTotal Age
⏱️
60.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
0.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay60.3 days stuck in "Ready for Release"
⏱️
Total Delay0.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
60.3d
Scheduled
2.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/3 KSmith -- Scheduled for 4/6 with Steve. 1-3pm
Steve Radziewicz <sradziewicz@jarvisproducts.com>
4/3 KSmith -- Sent email to schedule for 4/6
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Counter# 19,576.
Unit in service
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
From: sradziewicz@jarvisproducts.com
To: ksmith@emsar.com, gmacintyre@jarvisproducts.com
This is the first time you received an email from this sender (sradziewicz@jarvisproducts.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
That will work.
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To: gmacintyre@jarvisproducts.com; sradziewicz@jarvisproducts.com
CC:
BCC:
Attachment: --none--
Subject: Re: JARVIS PRODUCTS -- Kiosk Blood Pressure Machine PM -- WO-01333966
Body:
Good Morning,
My name is Kourtney and I'm with EMSAR. We received a request from Texas Medical to come onsite and complete the annual maintenance on the kiosk blood pressure machine at your facility, located at 33 Anderson Rd.
Would Monday, April 6th work for the technician to come onsite and service the unit?
B
To: gmacintyre@jarvisproducts.com; lwahbeh@jarvisproducts.com
CC:
BCC:
Attachment: --none--
Subject: JARVIS PRODUCTS -- Kiosk Blood Pressure Machine PM -- WO-01333966
Body:
Good Morning,
My name is Kourtney and I'm with EMSAR. We received a request from Texas Medical to come onsite and complete the annual maintenance on the kiosk blood pressure machine at your facility, located at 33 Anderson Rd.
Would Monday, April 6th work for the technician to come onsite and service the unit?
BEST REGA
Work Order: WO-01333966
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: JARVIS PRODUCTS
Address: 33 ANDERSON RD, MIDDLETOWN, CT 06457
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-022036
Contact Name:
Contact Phone:
Contact Email: gmacintyre@jarvisproduct