TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Premise Health Coromar Dr — 75 Coromar Dr., Bldg H03-Lakeview Rm, Goleta CA, 93117
Jan 7, 2026 → May 5, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 28, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 28 → Apr 30, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 5, 2026
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 5 → May 6, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 7, 2026Completed: May 6, 2026
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 24
Ready for Scheduling
▶ Running
1
1
Apr 24 → Apr 24
Assigned
▶ Running
0
1
Apr 24 → Apr 28
Scheduled
▶ Running
2
3
Apr 28 → Apr 28
Entered
▶ Running
0
3
Apr 28 → Apr 28
Assigned
▶ Running
0
3
Apr 28 → Apr 30
Scheduled
▶ Running
2
5
Apr 30 → Apr 30
Tech On Site
▶ Running
0
5
Apr 30 → May 5
Scheduled
▶ Running
3
8
May 5 → May 6
Tech On Site
▶ Running
1
9
Dispatch0.3d
Holding74.3d (excluded)
Coordinators12.0d
Field Work0.3d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
12.0 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: May 6, 2026 (5 days late)
📅
83.2 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
14 transitionsStatus Changes
⚠️
4.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Omar Serrano — scheduling delays attributed to technician, not coordinators
Visit 1Apr 30, 2026
Visit 2May 5, 2026
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay4.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Ready for Release
74.3d
Assigned
0.0d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4-24 Mburris email from POC Suzanne to st for 4-30 between 8 and 9:30am
4-23 Mburris email sent to POC looking for 4-29 with an arrival window between 10am and 11:30am
🔧Work Performed
4/30/26 arrived at location but when calling poc she informed me she was not aware of my arrival and that i would need to have submitted documentation to allow me access to facility. Rescheduling would be required. 5/5/26 Arrived on site and checked in with security and poc already meeting me at front of building. Once at unit verified correct unit and conducted Full PM on unit. Ensuring to follow all steps listed in work instructions, completed all required test with no issues. Completed Pm checklist and informed customer unit having no further issues.
🔍Technician Findings
Kiosk found powered on with no physical damage
Counter 44367
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
📧
Email: EMSAR Request for service at Premise Health Coromar Dr (Email to schedule service)
Completed Apr 23, 2026
To: suzanne.k.manning@rtx.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Premise Health Coromar Dr (Email to schedule service)
Body:
Hi ,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Perform the PM for this Kiosk based on the product .
Here’s the location information we have on file:
Location:
Premise Health Coromar Dr
75 Coromar Dr., Bldg H03-Lakeview Rm
Goleta, CA 93117
Contact:
We currently have
📅
WO-01333967 - Preventive Maintenance - DD: 4/30/2026 - - LC300-15 - Goleta - Premise Health Coromar Dr
May 5, 2026 12:30pm – 4:00pm
Work Order: WO-01333967
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Premise Health Coromar Dr
Address: 75 Coromar Dr., Bldg H03-Lakeview Rm, Goleta, CA 93117
Manufacturer:
Model #: LC300-15
Serial #: 300-005054
Contact Name:
Contact Phone:
Contact Email:
Due Date