TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Rayethon — 2000 E. El Segundo Blvd BLDG E1, El Segundo CA, 90245
Jan 7, 2026 → Apr 30, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 28, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 28 → Apr 30, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 7, 2026Completed: Apr 30, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 23
Ready for Scheduling
▶ Running
0
0
Apr 23 → Apr 23
Assigned
▶ Running
0
0
Apr 23 → Apr 28
Scheduled
▶ Running
3
3
Apr 28 → Apr 28
Entered
▶ Running
0
3
Apr 28 → Apr 28
Assigned
▶ Running
0
3
Apr 28 → Apr 30
Scheduled
▶ Running
2
5
Apr 30 → Apr 30
Tech On Site
▶ Running
0
5
Dispatch0.3d
Holding74.3d (excluded)
Coordinators6.0d
Field Work0.2d
Billing2.4d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
6.0 days
Over SLA
Field Work
0.2 days
Billing
2.4 days
Over SLA
Created: Jan 7, 2026
Due: Apr 30, 2026
Completed: Apr 30, 2026 (on time)
📅
79.5 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
17 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Omar Serrano — scheduling delays attributed to technician, not coordinators
Visit 1Apr 28, 2026
Visit 2Apr 29, 2026
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Ready for Release
74.3d
Assigned
0.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
1.7d / 1.0d SLA
Billing Review
0.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5.1.26 hshaw - chat JPastore to confirm the entries were valid.
4.30.2026 OS mileage already on WO for myself (4/29)
4.30.26 hshaw - missing mileage on 4/28, please confirm what the FU is required.
4-23 Mburris called and set appt with POC Precious Achuff set for 4-28 10am
🔧Work Performed
- Called POC to locate unit in need of PM
- Met with escort to be taken to unit and perform PM on unit
- Arrived at unit, everything appeared to be in good condition - wiped unit down and performed a BP test with unit - unit appeared to be working properly - opened back of unit and dusted - connected manometer and put unit in service mode - began bp test at every 50mmHg up to 300mmHg - checked counter meter - closed unit back up and completed checklist - at checklist discovered manometer calibration was expired - Ordered calibrated manometer
Omar serrano
Arrived on site and checked in with security who then got ahold of POC to meet me at lobby. Once escorted to unit verified correct unit and conducted Full PM on unit. Ensuring to follow all steps listed in work instructions, completed all required test with no issues. Completed Pm checklist and informed customer unit having no further issues
🔍Technician Findings
Counter# 4,563.
Arrived on site and found unit with PM required
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
Apr 30, 2026 4:39pm
@Omar Serrano This is marked as a follow up. Is this what the follow up is for, manometer calibration was expired - Ordered calibrated manometer?
CC: @Phillip Castillo
May 1, 2026 9:59am
@Omar Serrano WO is missing travel mileage on 4/28. Please add it to WOD. Thank you.
📅
WO-01333971 - Preventive Maintenance - DD: 4/30/2026 - - LC300-15 - El Segundo - Rayethon
Apr 29, 2026 12:00pm – 2:00pm
Work Order: WO-01333971
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Rayethon
Address: 2000 E. El Segundo Blvd BLDG E1, El Segundo, CA 90245
Manufacturer:
Model #: LC300-15
Serial #: 300-R00100
Contact Name:
Contact Phone:
Contact Email: precious.achuff@rtx.com
Due Date: 4/30