Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333974 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 VILAS PHARMACY — 103 E. COMMERCIAL, GETTYSBURG SD, 57442

Jan 7, 2026 → May 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Apr 24 → May 12, 2026
12 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 12 → May 12, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 12, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 7, 2026 Completed: May 12, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 24 Ready for Scheduling ▶ Running 1 1
Apr 24 → Apr 24 Assigned ▶ Running 0 1
Apr 24 → May 12 Scheduled ▶ Running 12 13
May 12 → May 12 Tech On Site ▶ Running 0 13
May 12 → May 12 Scheduled ▶ Running 0 13
Dispatch 0.3d
Holding 74.3d (excluded)
Coordinators 14.9d
Field Work 0.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
74.3 days
Coordinators
14.9 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026 Due: Apr 30, 2026 Completed: May 12, 2026 (11 days late)
📅
88.0 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Ready for Release
74.3d
Scheduled
12.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
5/12/26 Traveled to site Found unit functioning properly Completed PM Completed paperwork Tested unit Closed WO
🔍 Technician Findings
Counter# 61,361. PM needed for 2026 Unit is plugged in
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333974
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:37 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 53m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Apr 24, 2:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-12T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 2:46 PM
Scheduled For: 2026-05-13T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 2:52 PM
Scheduled For: 2026-05-12T15:00:00.000+0000, 2026-05-12T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 4:58 PM
Scheduled For: 2026-05-12T19:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 24, 5:11 PM
Scheduled For: 2026-05-11T18:30:00.000+0000
⚠️ 7.9 business days
📅
Dispatch Scheduled by Charles Ramen May 5, 1:42 PM
Scheduled For: 2026-05-12T18:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ronnie Salone May 12, 8:17 AM
Scheduled For: 2026-05-12T18:15:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone May 12, 12:09 PM
Scheduled For: 2026-05-12T18:45:00.000+0000
🔧
▶
2 Status: Tech On Site May 12, 3:02 PM
Status: Tech On Site → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2026-05-12T19:00:00.000+0000
✔️
▶
2 Status: Completed May 12, 3:20 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 6.75
💵
▶
2 2x Expenses Added May 12, 3:25 PM
2x Expenses Added → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Hannah Shaw May 13, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 12m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending May 14, 4:39 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 18.9 business days
🧾
Invoice Created Jun 10, 4:41 PM
Invoice Number: SM-261956

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Scheduled
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
May 12, 3:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-261956

Work Details (4)

Name Type Status Qty Amount Date
WL-03223380 Labor Open 0.25 $0.00 May 12, 3:23 PM
WL-03223381 Labor Open 6.75 $0.00 May 12, 3:23 PM
WL-03223391 Expenses Open 1 $0.00 May 12, 3:25 PM
WL-03223392 Travel Open 360 $0.00 May 12, 3:25 PM

Details