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WO-01333977 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 BNSF 3001 Lou Menk Dr — 3001 Lou Menk Dr, Fort Worth TX, 76131

Jan 7, 2026 → May 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 11, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
May 11 → May 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 11 → May 14, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 14, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 7, 2026 Completed: May 14, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 8 Ready for Release ⏸ Paused 85 —
May 8 → May 11 Ready for Scheduling ▶ Running 1 1
May 11 → May 11 Assigned ▶ Running 0 1
May 11 → May 14 Scheduled ▶ Running 3 4
May 14 → May 14 Tech On Site ▶ Running 0 4
Dispatch 0.3d
Holding 85.3d (excluded)
Coordinators 6.7d
Field Work 0.2d
Billing 0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
85.3 days
Coordinators
6.7 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Jan 7, 2026 Due: May 31, 2026 Completed: May 14, 2026 (17 days early)
📅
90.0 days Total Age
⏱️
85.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 85.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Ready for Release
85.3d
Assigned
0.8d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/11 KKelch Mike called me back to schedule for 5/14 at 10:30 am at Haslet and then go over to Fort Worth. Call logged on WO-01334119

5/11 KKelch called Mike to schedule for 5/14 at 10:30 am. Left VM. Call logged on WO-01333976

🔧 Work Performed
I completed the PM on the unit. I function tested the unit and all passed. I returned the unit to service.
🔍 Technician Findings
Counter# 211,995. PM
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
90550 BP MONITOR, AD DISPLAY, MAHOGANY

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333977
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 85.9 business days
📅
Status: Ready for Scheduling by Rhea Berry May 8, 11:01 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 120d 17h
⏳ 2.0 business days
👷
▶
2 Technician Assigned May 11, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🗓️
▶
2 Status: Scheduled May 11, 3:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-14T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Christopher Womack May 14, 5:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
⏱️
▶
2 Labor Added May 14, 7:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Womack
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 54m, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw May 18, 10:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
📨
▶
2 Status: Invoice Pending May 18, 10:53 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 5.0 business days
🧾
Invoice Created May 22, 5:56 PM
Invoice Number: SM-262272

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 6.1 business hours (threshold: 4.0 business hours)
Exceeded by 2.1 business hours
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Womack
Scheduled
May 14, 1:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-262272

Work Details (1)

Name Type Status Qty Amount Date
WL-03227201 Labor Open 1 $0.00 May 14, 7:24 PM

Details