TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 LEWIS FAMILY DRUG #38 — 404 3RD AVE. S., Clear Lake SD, 57226
Jan 7, 2026 → Apr 16, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 13, 2026
66 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 16, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 7, 2026Completed: Apr 16, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 13
Ready for Release
⏸ Paused
66
—
Apr 13 → Apr 13
Assigned
▶ Running
0
0
Apr 13 → Apr 16
Scheduled
▶ Running
3
3
Apr 16 → Apr 16
Tech On Site
▶ Running
0
3
Dispatch0.3d
Holding66.3d (excluded)
Coordinators4.2d
Field Work0.0d
Billing0.3d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
66.3 days
Coordinators
4.2 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 7, 2026
Due: May 31, 2026
Completed: Apr 16, 2026 (45 days early)
📅
70.0 daysTotal Age
⏱️
66.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
2.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay66.3 days stuck in "Ready for Release"
⏱️
Total Delay2.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
66.3d
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
4/16/26
Traveled to site
Completed PM
Completed paperwork
Closed WO
🔍Technician Findings
Counter# 242,801
Unit is plugged in upon arrival
Unit needed annual PM
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📅
WO-01333978 - Preventive Maintenance - DD: 5/31/2026 - - 90550-15 - Clear Lake - LEWIS FAMILY DRUG #38
Apr 16, 2026 4:15pm – 4:45pm
Work Order: WO-01333978
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: LEWIS FAMILY DRUG #38
Address: 404 3RD AVE. S., Clear Lake, SD 57226
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-015699
Contact Name:
Contact Phone:
Contact Email:
Due Date: 5/31/2