Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333979 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 LEWIS FAMILY DRUG #43 — 119 6TH AVE SW, Aberdeen SD, 57401

Jan 7, 2026 → Jun 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 26 biz days
Paused: 81 biz days
🕐 Clock stopped: Tech Off Site (Jun 10, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 29, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 29 → May 8, 2026
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 20, 2026
8 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 12 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
May 20 → Jun 10, 2026
14 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 7, 2026 Tech Off Site: Jun 10, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 23 Assigned ▶ Running 0 0
Apr 23 → Apr 29 Scheduled ▶ Running 4 4
Apr 29 → Apr 29 Entered ▶ Running 0 4
Apr 29 → May 8 Ready for Release ⏸ Paused 7 —
May 8 → May 20 Ready for Scheduling ▶ Running 8 12
May 20 → May 20 Assigned ▶ Running 0 12
May 20 → Jun 10 Scheduled ▶ Running 14 26
Jun 10 → Jun 10 Tech On Site ▶ Running 0 26
Dispatch 0.3d
Holding 82.3d (excluded)
Coordinators 28.6d
Field Work 0.6d
Billing 2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
82.3 days
Coordinators
28.6 days
Over SLA
Field Work
0.6 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026 Due: May 31, 2026 Completed: Jun 10, 2026 (9 days late)
📅
108.0 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
24.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 24.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
9.4d / 1.0d SLA
Ready for Release
82.3d
Scheduled
19.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/28/26 Rberry- Placed WO back into ready for release. Technician cannot complete this trip.

🔧 Work Performed
Traced leak to cuff assembly. Clamped off internal tubing and found leak is coming from cuff assembly. either cuff or the tubing.
🔍 Technician Findings
Unit has air leak in cuff.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333979
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 74.9 business days
👷
▶
3 Technician Assigned Apr 23, 1:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 105d 19h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-30T18:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Apr 28, 11:02 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 9h, 0m
⚠️ 8.1 business days
📅
Status: Ready for Scheduling by Rhea Berry May 8, 11:01 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9d 11h
⚠️ 9.0 business days
👷
▶
3 Technician Assigned May 20, 10:25 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 11d 23h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-10T21:00:00.000+0000
💵
2x Expenses Added May 20, 4:21 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Charles Ramen May 20, 6:06 PM
Scheduled For: 2026-06-10T22:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen May 20, 7:08 PM
Scheduled For: 2026-06-10T23:00:00.000+0000
⏳ 4.6 business days
📅
Dispatch Scheduled by Rhea Berry May 27, 11:00 PM
Scheduled For: 2026-06-10T18:00:00.000+0000
🚨 10.1 business days
🔧
Status: Tech On Site by Jonathan Kuehl Jun 10, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 2h
💵
Expenses Added Jun 10, 1:12 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Jonathan Kuehl Jun 10, 1:26 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 43m
✔️
Status: Completed by Jonathan Kuehl Jun 10, 5:02 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 36m
⏱️
▶
2 5x Labor Added Jun 10, 5:11 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 14m
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 11:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 59m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jun 12, 4:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jun 15, 8:28 AM
Invoice Number: SM-264668

Bottlenecks

Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
Jun 10, 2:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-264668

Work Details (8)

Name Type Status Qty Amount Date
WL-03233154 Expenses Open 1 $0.00 May 20, 4:21 PM
WL-03233155 Expenses Open 1 $0.00 May 20, 4:21 PM
WL-03255164 Expenses Open 1 $0.00 Jun 10, 1:12 PM
WL-03255565 Labor Open 5.5333333333333 $0.00 Jun 10, 5:11 PM
WL-03255566 Labor Open 0.71666666666667 $0.00 Jun 10, 5:11 PM
WL-03255567 Labor Open 3.35 $0.00 Jun 10, 5:11 PM
WL-03255568 Travel Open 366 $0.00 Jun 10, 5:11 PM
WL-03255569 Travel Open 208 $0.00 Jun 10, 5:11 PM

Details