Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333980 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 B&R Stores — 1141 N Broadway #12, Council Bluffs IA, 51501

Jan 7, 2026 → May 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 12 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 14, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
May 14 → May 14, 2026
0 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
May 14 → May 27, 2026
8 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 7, 2026 Completed: May 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 8 Ready for Release ⏸ Paused 85 —
May 8 → May 14 Ready for Scheduling ▶ Running 4 4
May 14 → May 14 Assigned ▶ Running 0 4
May 14 → May 27 Scheduled ▶ Running 8 12
Dispatch 0.3d
Holding 85.3d (excluded)
Coordinators 14.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
85.3 days
Coordinators
14.0 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: May 31, 2026 Completed: May 27, 2026 (4 days early)
📅
98.0 days Total Age
⏱️
85.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 85.3 days stuck in "Ready for Release"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
5.4d / 1.0d SLA
Ready for Release
85.3d
Assigned
0.0d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM, wiped down kiosk
🔍 Technician Findings
Counter# 145,541. Located unit listed on WO. Unit was fully functional with no damage on arrival.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550, BP Monitor, Front Facing Ad Display

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333980
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 85.9 business days
📅
Status: Ready for Scheduling by Rhea Berry May 8, 11:01 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 120d 17h
⚠️ 5.0 business days
👷
▶
2 Technician Assigned May 14, 2:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 3h
🗓️
▶
2 Status: Scheduled May 14, 2:45 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-27T19:30:00.000+0000
⚠️ 9.0 business days
⏱️
3x Labor Added May 27, 1:33 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 60
✔️
Status: Completed by Curtis Sprague May 27, 7:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw May 28, 10:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 18m
📨
▶
2 Status: Invoice Pending May 28, 10:34 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created May 31, 1:40 PM
Invoice Number: SM-263085

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
May 27, 3:30 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-263085

Work Details (3)

Name Type Status Qty Amount Date
WL-03239172 Labor Open 1 $0.00 May 27, 1:33 PM
WL-03239173 Labor Open 0.5 $0.00 May 27, 1:34 PM
WL-03239174 Travel Open 60 $0.00 May 27, 1:34 PM

Details