TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Moreland & Devitt — 124 N Congress, Rushville IL, 62681
Jan 7, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 51 biz days overdue
Active: 67 biz days
Paused: 85 biz days
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 22, 2026
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
May 22 → May 28, 2026
3 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
May 28 → May 29, 2026
1 business day (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
May 29 → Jun 3, 2026
3 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 3 → Jun 5, 2026
2 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 5 → Jun 22, 2026
10 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 22 → Jul 1, 2026
7 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Reschedule
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 36 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Jul 1, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 1 → Jul 2, 2026
1 business day (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 37 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Jul 2 → Aug 16, 2026
30 business days (counted)
Running total: 67 of ? biz days used
Created: Jan 7, 2026Today
Show SLA Clock Detail (19 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → May 8
Ready for Release
⏸ Paused
85
—
May 8 → May 13
Ready for Scheduling
▶ Running
3
3
May 13 → May 13
Assigned
▶ Running
0
3
May 13 → May 22
Scheduled
▶ Running
7
10
May 22 → May 28
Reschedule
▶ Running
3
13
May 28 → May 29
Assigned
▶ Running
1
14
May 29 → Jun 3
Scheduled
▶ Running
3
17
Jun 3 → Jun 5
Reschedule
▶ Running
2
19
Jun 5 → Jun 22
Assigned
▶ Running
10
29
Jun 22 → Jul 1
Ready for Scheduling
▶ Running
7
36
Jul 1 → Jul 1
Assigned
▶ Running
0
36
Jul 1 → Jul 1
Scheduled
▶ Running
0
36
Jul 1 → Jul 1
Reschedule
▶ Running
0
36
Jul 1 → Jul 1
Ready for Release
⏸ Paused
0
—
Jul 1 → Jul 2
Ready for Scheduling
▶ Running
1
37
Jul 2 → Jul 2
Entered
▶ Running
0
37
Jul 2 → Aug 16
Ready for Scheduling
▶ Running
30
67
Dispatch0.3d
Holding85.5d (excluded)
Coordinators44.6d
⚠ Overdue
Dispatch
0.3 days
Holding(excluded from total)
85.5 days
Coordinators
44.6 days
Over SLA
Created: Jan 7, 2026
Due: May 31, 2026 (77 days overdue)
📅
153.0 daysTotal Age
⏱️
85.3d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
32.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 221 days old
🚨
Primary Delay85.3 days stuck in "Ready for Release"
⏱️
Total Delay32.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
13.7d / 1.0d SLA
Ready for Release
85.5d
Assigned
12.2d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Reschedule
6.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/29/26 CDempsey- Should be assigned to Blake and he needs to have Brian with him for OJT.
7/2/2026 CRamen MHuffman unable to get to today
7/1/2026 CRamen spoke with Kathy and scheduled for Thursday 7/2/2026 with tech arrival between 8-1am This is a Retail Drug Store and not Non Retail and doesnt require a call to schedule.
6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.
6/23/2026 CRamen talked about in scheduling meeting with LYoder in that we have all techs booked for weeks out and dont have a current resolution on scheduling a tech to cover kiosk in past due status and upcoming for due end of this month.
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a non-retail location and an appointment must be coordinated in advance. If the technician or scheduler is unable to make contact with the onsite point of contact, they must notify Texas Medical Screening before departing the site. TMS may be able to provide an alternate contact or additional site access information.
Primary TMS Contact: James Williams Phone: 726-202-3465. All contact attempts must be logged on the work order, including who was contacted, the date and time of the attempt, the phone number called, and the outcome of the communication attempt.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📋
Outbound to +12173223335
Completed Jul 1, 2026
7/1/2026 CRamen spoke with Kathy and scheduled for Thursday 7/2/2026 with tech arrival between 8-1am This is a Retail Drug Store and not Non Retail and doesnt require a call to schedule.
Timeline
📋
Work Order Created Jan 7, 11:09 AM
Work Order:WO-01333981
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Jessica FoleyJan 7, 1:43 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:2h 33m
✅
Status: Ready for Release by Allison BelyeaJan 7, 4:36 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:2h 52m
🚨85.9 business days
📅
Status: Ready for Scheduling by Rhea BerryMay 8, 11:01 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:120d 17h
⏳4.0 business days
👷
▶
2
Technician Assigned May 13, 10:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 23h
🗓️
▶
2
Status: Scheduled May 13, 11:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-05-22T20:00:00.000+0000
⚠️8.0 business days
🔄
Status: Reschedule by Kaitlyn KelchMay 22, 9:31 AM
From:Scheduled
To:Reschedule
Duration in Previous:8d 22h
⏳4.0 business days
👷
▶
2
Technician Assigned May 28, 4:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:6d 6h
🗓️
▶
2
Status: Scheduled May 29, 9:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-06-04T14:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Kaitlyn KelchJun 3, 1:37 PM
From:Scheduled
To:Reschedule
Duration in Previous:5d 4h
⏳3.0 business days
👷
▶
2
Technician Assigned Jun 5, 2:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:2d 1h
🚨11.0 business days
📅
Status: Ready for Scheduling by Rhea BerryJun 22, 12:31 PM