Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333982 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Joyson Safety Systems — 2500 Innovation Dr, Auburn Hills MI, 48326

Jan 7, 2026 → May 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (3 biz days late)
Active: 20 biz days
Paused: 75 biz days
🕐 Clock stopped: Tech Off Site (May 22, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸75d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 24, 2026
75 business days (not counted)
13d
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → May 13, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
May 13 → May 22, 2026
7 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Scheduled
May 22 → May 22, 2026
0 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 22 → May 22, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 7, 2026 Tech Off Site: May 22, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 24 Ready for Release ⏸ Paused 75 —
Apr 24 → May 13 Ready for Scheduling ▶ Running 13 13
May 13 → May 22 Assigned ▶ Running 7 20
May 22 → May 22 Scheduled ▶ Running 0 20
May 22 → May 22 Tech On Site ▶ Running 0 20
Dispatch 0.3d
Holding 75.3d (excluded)
Coordinators 21.5d
Field Work 0.7d
Billing 2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
75.3 days
Coordinators
21.5 days
Over SLA
Field Work
0.7 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026 Due: May 31, 2026 Completed: May 22, 2026 (9 days early)
📅
96.0 days Total Age
⏱️
75.3d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
20.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 75.3 days stuck in "Ready for Release"
⏱️
Total Delay 20.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
13.9d / 1.0d SLA
Ready for Release
75.3d
Assigned
7.3d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/24/2026 CRamen left a vm (248) 835-6751 for a returned call to schedule for Monday 4/27/2026 with tech arrival between 8-10am. 


CONFIRMED


04/24/2026 LHill-Called (248) 835-6751 for Jacob.

Unit is onsite: Yes

Address confirmed: Yes

Scheduling ahead needed: No. Tech must call when they arrive so he can let them in.

Certain day or time: M-F 8:00AM-4PM

Confirmed contact information is correct: Yes

Unit is located in cafeteria

🔧 Work Performed
Performed PM on unit per service bulletin successfully.
🔍 Technician Findings
Counter# 101,198. Unit working upon arrival.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333982
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 75.9 business days
📅
Status: Ready for Scheduling by Laura Hill Apr 24, 3:53 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 106d 22h
🚨 14.0 business days
👷
▶
2 Technician Assigned May 13, 5:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19d 1h
⚠️ 7.8 business days
🗓️
▶
2 Status: Scheduled May 22, 8:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-05-22T16:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl May 22, 10:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 32m
🚗
Status: Tech Off Site by Jonathan Kuehl May 22, 11:21 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 32m
✔️
▶
3 Status: Completed May 22, 4:27 PM
Status: Completed → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.3666666666667, 0.55, 151
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw May 26, 10:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
Status: Invoice Pending by Hannah Shaw May 27, 9:50 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 53m, 0m
🚨 13.0 business days
🧾
Invoice Created Jun 14, 9:28 PM
Invoice Number: SM-262998

Bottlenecks

Ready for Scheduling
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days
Assigned
Duration: 7.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
May 22, 12:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-262998

Work Details (3)

Name Type Status Qty Amount Date
WL-03236176 Labor Open 2.3666666666667 $0.00 May 22, 4:29 PM
WL-03236177 Labor Open 0.55 $0.00 May 22, 4:29 PM
WL-03236178 Travel Open 151 $0.00 May 22, 4:29 PM

Details