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WO-01333984 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 USPS SLC — 1760 West 2100 South, Salt Lake City UT, 84199

Jan 7, 2026 → May 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 30, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
May 12 → May 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
May 12 → May 29, 2026
12 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 29 → May 30, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 7, 2026 Completed: May 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 8 Ready for Release ⏸ Paused 85 —
May 8 → May 12 Ready for Scheduling ▶ Running 2 2
May 12 → May 12 Assigned ▶ Running 0 2
May 12 → May 29 Scheduled ▶ Running 12 14
May 29 → May 30 Tech On Site ▶ Running 0 14
Dispatch 0.3d
Holding 85.3d (excluded)
Coordinators 16.2d
Field Work 0.9d
Billing 9.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
85.3 days
Coordinators
16.2 days
Over SLA
Field Work
0.9 days
Billing
9.0 days
Over SLA
Created: Jan 7, 2026 Due: May 31, 2026 Completed: Jun 1, 2026 (on time)
📅
100.0 days Total Age
⏱️
85.3d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 May 28, 2026
Visit 2 May 29, 2026

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 85.3 days stuck in "Ready for Release"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Ready for Release
85.3d
Assigned
0.0d / 0.5d SLA
Scheduled
12.8d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
WO Correction Needed
6.0d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6-8-26-mbrac-diddnt get signature. sorry.

6.1.26 hshaw - missing FSR with cust print name & signature and PM checklist form

5-12 Mburris called and set appt with Saynatry 5-29 10am


CONFIRMED


Unit is onsite: yes. Located in the breakroom. The building is secured so the technician would have call to be escorted into the building. 

Scheduling ahead needed: Yes 

Certain day or time: Saynatry Chandara 801-974-2236 Hours Monday through Friday 7am-2pm 

Alternate Contact: Danielle Price Phone: 801-974-2948 Hours: Monday through Friday 8am-4pm. 

Confirmed contact information is correct: yes 


01/12/2026 LHill-rec'd email from Saynatry-The unit is currently in our breakroom area at the address you have on file.

The building is secured so the technician would have call to be escorted into the building.

I will be the main contact: Phone: 801-974-2236 Hours Monday through Friday 7am-2pm

Alternate Contact: Danielle Price Phone: 801-974-2948 Hours: Monday through Friday 8am-4pm.

See logged email on WO-01334532

🔧 Work Performed
Completed a preventative maintenance per Completed a preventative maintenance per Higi specifications Higi specifications and back in service.
🔍 Technician Findings
Was there customer damage? No
Is the kiosk online and fully operational? Yes
Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333984
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 85.9 business days
📅
Status: Ready for Scheduling by Rhea Berry May 8, 11:01 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 120d 17h
⏳ 3.0 business days
👷
▶
4 Technician Assigned May 12, 1:16 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 2h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-05-29T17:00:00.000+0000
🚨 12.0 business days
💵
2x Expenses Added May 28, 10:55 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Michah Brackett May 29, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 23h
✔️
Status: Completed by Michah Brackett May 29, 10:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 9h 15m
⏳ 0.2 business days
⏱️
▶
2 7x Labor Added May 31, 8:14 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 1d 22h
✏️
Status: WO Correction Needed by Hannah Shaw Jun 1, 10:25 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 14h 10m
⚠️ 6.0 business days
🏁
Status: Closed by Michah Brackett Jun 8, 4:17 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 7d 5h
📄
Status: Ready to Bill by Timothy Amburgey Jun 9, 10:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 39m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jun 11, 10:35 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-264424

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michah Brackett
Scheduled
May 29, 1:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-264424

Work Details (9)

Name Type Status Qty Amount Date
WL-03240383 Expenses Open 1 $0.00 May 28, 10:55 AM
WL-03240384 Expenses Open 1 $0.00 May 28, 10:55 AM
WL-03243347 Labor Open 5 $0.00 May 31, 8:14 PM
WL-03243348 Labor Open 0.5 $0.00 May 31, 8:14 PM
WL-03243349 Labor Open 1 $0.00 May 31, 8:14 PM
WL-03243350 Labor Open 5 $0.00 May 31, 8:14 PM
WL-03243351 Expenses Open 1 $0.00 May 31, 8:14 PM
WL-03243352 Travel Open 340 $0.00 May 31, 8:14 PM
WL-03243353 Travel Open 340 $0.00 May 31, 8:14 PM

Details