TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 First National Bank of Omaha — 14310 1st National Pkwy, Omaha NE, 68154
Jan 7, 2026 → Aug 26, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 76 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Aug 27, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 30, 2026
79 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 30 → May 8, 2026
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 14, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
May 14 → May 28, 2026
9 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
May 28 → Jun 3, 2026
4 business days (counted)
Running total: 17 of ? biz days used
24d
▶ Clock Running
Status: Reschedule
Jun 3 → Jul 9, 2026
24 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 17, 2026
6 business days (counted)
Running total: 47 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jul 17 → Aug 26, 2026
28 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 26 → Aug 27, 2026
1 business day (counted)
Running total: 76 of ? biz days used
Created: Jan 7, 2026Completed: Aug 27, 2026
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 30
Ready for Release
⏸ Paused
79
—
Apr 30 → Apr 30
Assigned
▶ Running
0
0
Apr 30 → Apr 30
Entered
▶ Running
0
0
Apr 30 → May 8
Ready for Release
⏸ Paused
6
—
May 8 → May 14
Ready for Scheduling
▶ Running
4
4
May 14 → May 28
Assigned
▶ Running
9
13
May 28 → Jun 3
Scheduled
▶ Running
4
17
Jun 3 → Jul 9
Reschedule
▶ Running
24
41
Jul 9 → Jul 17
Assigned
▶ Running
6
47
Jul 17 → Aug 26
Scheduled
▶ Running
28
75
Aug 26 → Aug 27
Tech On Site
▶ Running
1
76
Dispatch0.3d
Holding86.2d (excluded)
Coordinators79.7d
Field Work0.7d
Billing2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
86.2 days
Coordinators
79.7 days
Over SLA
Field Work
0.7 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026
Due: May 31, 2026
Completed: Aug 27, 2026 (87 days late)
📅
161.1 daysTotal Age
⏱️
79.3d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
72.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay79.3 days stuck in "Ready for Release"
⏱️
Total Delay72.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
5.4d / 1.0d SLA
Ready for Release
86.2d
Assigned
16.3d / 0.5d SLA
Scheduled
33.5d / 2.0d SLA
Reschedule
24.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/17 KKelch called Christine back to schedule for 8/26 with arrival between 1:30 and 3:30 pm. Customer confirmed. She advised that you can park in the visitors garage which is on the west side of the tower. Call logged on WO-01333985
7/17 KKelch called Christine to schedule for 8/26 with arrival between 1:30 and 3:30 pm. Left VM. Call logged on WO-01333986
7/14 KKelch called Christine to schedule for 7/23 with arrival between 9 and 11 am. Left VM. Call logged on WO-01333985
7/10 KKelch called Christine to schedule for 7/23 with arrival between 9 and 11 am. Left VM. Call logged on WO-01333985
7/9/26 CDempsey- Good one for Hendrix week of 20th.
6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.
6/3 KKelch Christine called me because she needs to reschedule the service visit for this Monday, I let her know that typically we do not have a technician in this area so I will have to call her back when a new scheduling date and time becomes available but that I'll cancel the 6/8 appointment, Call logged on WO-01339886
5/28 KKelch Christine called me back to schedule for 6/8 with arrival between 1 and 2 pm at 1601 Dodge St Omaha, NE, 68102. Customer confirmed. Call logged on WO-01334190
5/28 KKelch called Christine to schedule for 6/8 with arrival between 1 and 2 pm. Left VM. Call logged on WO-01333985
🔧Work Performed
I arrived on location and found said unit. I then inspected the unit and found unit in good working condition. I then function tested unit using manometer then testing blood pressure unit passed all test. I then cleaned and sterilized unit. I then removed the old PM sticker and placed new sticker to unit. Had manager sign authorization. Unit is in service
🔍Technician Findings
Pm of unit
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a non-retail location and an appointment must be coordinated in advance. If the technician or scheduler is unable to make contact with the onsite point of contact, they must notify Texas Medical Screening before departing the site. TMS may be able to provide an alternate contact or additional site access information.
Primary TMS Contact: James Williams Phone: 726-202-3465. All contact attempts must be logged on the work order, including who was contacted, the date and time of the attempt, the phone number called, and the outcome of the communication attempt.
📄Description
LC500 with Barcode
📋
Outbound to +14027066026
Completed Jul 14, 2026
7/14 KKelch called Christine to schedule for 7/23 with arrival between 9 and 11 am. Left VM. Call logged on WO-01333985
📋
Outbound to +14027066026
Completed Jul 10, 2026
7/10 KKelch called Christine to schedule for 7/23 with arrival between 9 and 11 am. Left VM. Call logged on WO-01333985
📋
Outbound to +14027066026
Completed May 28, 2026
5/28 KKelch called Christine to schedule for 6/8 with arrival between 1 and 2 pm. Left VM. Call logged on WO-01333985
📅
WO-01333985 - Preventive Maintenance - DD: 5/31/2026 - - LC500B - Omaha - First National Bank of Omaha
Aug 26, 2026 3:30pm – 4:30pm
Work Order: WO-01333985
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: First National Bank of Omaha
Address: 14310 1st National Pkwy, Omaha, NE 68154
Manufacturer: Merge SH Holdings, Inc.
Model #: LC500B
Serial #: 500-1219
Contact Name:
Contact Phone:
Contact Email: clembo@fnbo