TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Dow Rummel Village — 1321 W Dow Rummel St, Sioux Falls SD, 57104
Jan 7, 2026 → Jun 26, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 33 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Jun 26, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 20, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 28, 2026
5 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 3, 2026
4 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 17 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 26, 2026
16 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 7, 2026Completed: Jun 26, 2026
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → May 8
Ready for Release
⏸ Paused
85
—
May 8 → May 20
Ready for Scheduling
▶ Running
8
8
May 20 → May 20
Assigned
▶ Running
0
8
May 20 → May 28
Scheduled
▶ Running
5
13
May 28 → May 28
Entered
▶ Running
0
13
May 28 → Jun 3
Ready for Scheduling
▶ Running
4
17
Jun 3 → Jun 3
Assigned
▶ Running
0
17
Jun 3 → Jun 26
Scheduled
▶ Running
16
33
Jun 26 → Jun 26
Tech On Site
▶ Running
0
33
Dispatch0.8d
Holding85.3d (excluded)
Coordinators37.0d
Field Work0.6d
Billing0.0d
✗ SLA Missed
Dispatch
0.8 days
Holding(excluded from total)
85.3 days
Coordinators
37.0 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 7, 2026
Due: May 31, 2026
Completed: Jun 26, 2026 (25 days late)
📅
119.0 daysTotal Age
⏱️
85.3d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
30.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay85.3 days stuck in "Ready for Release"
⏱️
Total Delay30.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Ready for Scheduling
14.1d / 1.0d SLA
Ready for Release
85.3d
Scheduled
22.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/9/2026 CRamen Kayla called and stated that she is the contact for this facility at 605-575-0193 and 605-336-1490 is the front desk of the service location Tech is to go to Door A and at the service desk state reason of being there to service TM BP Kiosk and they will lead to the unit.
6/3/2026 CRamen left with Kayla Gerche to return call to schedule for Friday 6/26/2026 with tech arrival between 12-1pm.
5/28/2026 Sramen - Received an email and a teams message from Lyoder that the city on this address is wrong. We have the address as 1321 W Dow Rummel St Sioux City, SD 57104 but it should be Sioux FALLS. Returning to dispatch. This WO is currently scheduled for 6/11/2026 7am-8am CT. Chattering CBakkemo the Account manager to make him aware.
5/05/2026 LHill-Called 605-575-0260. Left message trying to confirm contact & equipment.
04/27/2026 LHill-Called 605-575-0260. Left message trying to confirm contact & equipment.
04/24/2026 LHill-Called 605-336-1490 spoke with Kayla. Said I need to speak with Rachel /Director at 605-575-0260.
🔧Work Performed
6/26/26
Traveled to site
Found unit in lobby plugged into wall outlet
Completed PM
Tested unit
Completed paperwork
Traveled from site
Closed WO
🔍Technician Findings
Unit is plugged into wall outlet upon arrival
Unit needed 2026 PM
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
📋
Inbound from +16055750193
Completed Jun 9, 2026
6/9/2026 CRamen Kayla called and stated that she is the contact for this facility at 605-575-0193 and 605-336-1490 is the front desk of the service location Tech is to go to Door A and at the service desk state reason of being there to service TM BP Kiosk and they will lead to the unit.
📋
Outbound to +16053361490
Completed Jun 3, 2026
6/3/2026 CRamen left with Kayla Gerche to return call to schedule for Friday 6/26/2026 with tech arrival between 12-1pm.
📋
Outbound to +16055750260
Completed May 5, 2026
5/05/2026 LHill-Called 605-575-0260. Left message trying to confirm contact & equipment.
📋
Outbound to +16055750260
Completed Apr 27, 2026
04/27/2026 LHill-Called 605-575-0260. Left message trying to confirm contact & equipment.
📋
Outbound to +16053361490
Completed Apr 24, 2026
04/24/2026 LHill-Called 605-336-1490 spoke with Kayla. Said I need to speak with Rachel /Director at 605-575-0260.
May 28, 2026 10:02am
@Chris Bakkemo just FYI - we have had this address in our system since 2023 with multiple techs servicing this site and not one mentioned the city was incorrect. We have it listed as sioux city and it should be sioux falls. No action needed from you, just making you aware. Thanks!
Work Order: WO-01333989
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Dow Rummel Village
Address: 1321 W Dow Rummel St, Sioux Falls, SD 57104
Manufacturer:
Model #: LC300-15
Serial #: 300-002349
Contact Name:
Contact Phone: 605-336-1490
Contact Email:
Due Date: 5/31/2026
Sched