TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 B/C B/S of Michigan — 53200 Grand River, New Hudson MI, 48165
Jan 7, 2026 → May 6, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 28, 2026
77 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 28 → May 6, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 6 → May 6, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 7, 2026Completed: May 6, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 28
Ready for Release
⏸ Paused
77
—
Apr 28 → Apr 28
Assigned
▶ Running
0
0
Apr 28 → May 6
Scheduled
▶ Running
6
6
May 6 → May 6
Tech On Site
▶ Running
0
6
Dispatch0.3d
Holding77.3d (excluded)
Coordinators7.1d
Field Work0.3d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
77.3 days
Coordinators
7.1 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Jan 7, 2026
Due: May 31, 2026
Completed: May 6, 2026 (25 days early)
📅
84.0 daysTotal Age
⏱️
77.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
4.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay77.3 days stuck in "Ready for Release"
⏱️
Total Delay4.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
77.3d
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
04/28/2026 LHill-sent email to Mary Ryan-Yes. I have this scheduled for 5/6 with tech arrival between 9-11.
4/28/2026 LHill-rec'd email from Mary Ryan-
Is it possible to have the technician onsite at 53200 Grand River New Hudson, MI 48165 on May 6 instead of May 5? Whitney and I will be there for a meeting. Please let me know. Thank you.
See logged email.
04/28/2026 LHill-sent email to Mary Ryan-We can have a tech onsite on 5/5 with tech arrival between 1:30 PM-3:30PM. Let me know if that works for you.
See logged email.
04/27/2026 LHill-See call logged on WO-01334056. Will ask about this one when she returns my call.
🔧Work Performed
05/06/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍Technician Findings
Kiosk is fully operational.
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
📧
Email: EMSAR Request for service at B/C B/S of Michigan
Completed Apr 28, 2026
To: mryan@bcbsm.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at B/C B/S of Michigan
Body:
Hi ,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Texas Medical Screening.
We can have a tech onsite on 5/5 with tech arrival between 1:30 PM-3:30PM. Let me know if that works for you.
We have a service request open for preventative maintenance on your blood pressure machine, and I just need t
📅
WO-01333990 - Preventive Maintenance - DD: 5/31/2026 - - LC300-15 - New Hudson - B/C B/S of Michigan
May 6, 2026 8:00am – 9:00am
Work Order: WO-01333990
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: B/C B/S of Michigan
Address: 53200 Grand River, New Hudson, MI 48165
Manufacturer:
Model #: LC300-15
Serial #: 300-003088
Contact Name:
Contact Phone:
Contact Email:
Due Date: 5/31/2026
Scheduled Date/Time: