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WO-01333991 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Blue Cross Blue Shield - Jefferson — 441 E. Jefferson, Detroit MI, 48226

Jan 7, 2026 → May 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
Paused: 76 biz days
🕐 Clock stopped: Completed (May 15, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 27, 2026
76 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 27 → Apr 28, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 28 → May 6, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
May 6 → May 7, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
May 7 → May 15, 2026
6 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 15 → May 15, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 7, 2026 Completed: May 15, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 27 Ready for Release ⏸ Paused 76
Apr 27 → Apr 28 Assigned ▶ Running 1 1
Apr 28 → May 6 Scheduled ▶ Running 6 7
May 6 → May 7 Reschedule ▶ Running 1 8
May 7 → May 15 Scheduled ▶ Running 6 14
May 15 → May 15 Tech On Site ▶ Running 0 14
Dispatch 0.3d
Holding 76.3d (excluded)
Coordinators 18.2d
Field Work 0.2d
Billing 2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
76.3 days
Coordinators
18.2 days
Over SLA
Field Work
0.2 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026 Due: May 31, 2026 Completed: May 15, 2026 (16 days early)
📅
91.0 days Total Age
⏱️
76.3d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
13.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 76.3 days stuck in "Ready for Release"
⏱️
Total Delay 13.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
76.3d
Assigned
2.0d / 0.5d SLA
Scheduled
13.8d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


05/07/2026 LHill-sent email to Mary-I have this scheduled for 05/15 beginning at 8:00AM.

See logged email.


05/06/2026 LHill-rec'd email from Mary-Yes, all visitors need a designated escort which need to remain with the visitor while on campus. I am available tomorrow, May 7 from 8:30a.m. - 11:30 a.m. and 1p.m.-3p.m. I am also available Friday, May 15 between 8a.m. and 11a.m. Please let me know which date/time works best. Thank you.



05/06/2026 LHill-sent email to Mary-Tech has advised that he needs an escort for the following locations. Could he come onsite on Friday, May 8th. Will that work?

I will need an escort for

WO-01334056 at 500 E Lafayette Detroit, MI 48226

WO-01334055 at 600 E Lafayette-Bricktown Bldg Detroit, MI 48226

WO-01333991 at 441 E. Jefferson Detroit, MI 48226

See logged email on WO-01334056.


05/06/2026 LHill-rec'd email from Mike Huffan-

I will need an escort for

WO-01334056 at 500 E Lafayette Detroit, MI 48226

WO-01334055 at 600 E Lafayette-Bricktown Bldg Detroit, MI 48226

WO-01333991 at 441 E. Jefferson Detroit, MI 48226

I am hoping these are scheduled for my first work orders on whatever day works for you.


Chuck, Lawrence, Laura,

Please move WO-01334056, WO-01334055, WO-01333991 off my calendar for today. I do not have site access, needs to be scheduled with Mary.


04/28/2026 LHill-sent email to Mike Huffman-

Mary said you were there today and was going to go ahead and do this one too. So, that is why I added it on to your calendar. I will add it to May 5th.


04/28/2026 LHill-rec'd email from Mike Huffman-I did not realize this was just assigned to me for today. I did not complete the PM. Please reschedule this.

See logged email.


04/28/2026 LHill- I will move the scheduled date to today.


04/28/2026 LHill-rec'd email from Mary-He’s there and done. He is not going to 500 or 600 Lafayette today so maybe that will be on May 5. MBR


04/28/2026 LHill-rec'd email from Mary Ryan-I just spoke with Michael. He is actually going to service the bp machine shortly. I have notified Security.

See logged email.


04/28/2026 LHill-sent email to Mary Ryan-Thank you for your response. I have this scheduled for 05/05 with tech arrival between 8AM-10AM. Tech name will be Michael Huffman.


04/28/2026 LHill-rec'd email from Mary Ryan-Thank you for arranging for the technician to service the blood pressure machine at the Jefferson Building on May 5. Once the technician’s name and contact information are confirmed, I’ll be sure to send them a map and parking instructions to make their visit as smooth as possible. I’ll also coordinate with Security to ensure they are aware of the scheduled visitor and let them know Rachel will be the onsite contact and escort.

Please let me know when you have the technician details, and don’t hesitate to reach out if there’s anything else needed before the service date.

See logged email.


04/27/2026 LHill-sent email to Rachel-We can have a tech onsite on 5/5 with tech arrival time between 8AM-10AM. Let me know if that works for you.


04/27/2026 LHill-rec'd email from Rachel Hudson-I apologize for the delayed response. I am the contact for the Jefferson location. The machine is in a public area; however the technician will need to let me know when he plans to come as I will need to escort him to the appropriate area. He will stop at the Security desk and they will reach out to me. Scheduling is typically very flexible; however, this week I will not be in the office on Friday nor the following Monday. I hope this helps. Please let me know if there are any other questions or concerns.


04/27/2026 LHill-sent follow up email to Rachel Hudson trying to confirm contact & equipment.


04/24/2026 LHill-sent email to Rachel Hudson at rhudson2@bcbsm.com to confirm contact & equipment.

🔧 Work Performed
05/15/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is fully operational.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333991
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 76.9 business days
👷
2 Technician Assigned Apr 27, 11:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 109d 17h
2.0 business days
🗓️
2 Status: Scheduled Apr 28, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-05-05T13:00:00.000+0000
📅
Dispatch Scheduled by Laura Hill Apr 28, 2:25 PM
Scheduled For: 2026-04-28T17:30:00.000+0000
📅
Dispatch Scheduled by Laura Hill Apr 28, 3:44 PM
Scheduled For: 2026-05-05T15:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Charles Ramen May 4, 11:19 AM
Scheduled For: 2026-05-05T16:30:00.000+0000, 2026-05-05T17:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen May 4, 11:25 AM
Scheduled For: 2026-05-06T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen May 4, 1:26 PM
Scheduled For: 2026-05-05T16:30:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Charles Ramen May 5, 2:40 PM
Scheduled For: 2026-05-06T14:30:00.000+0000, 2026-05-06T15:00:00.000+0000
🔄
Status: Reschedule by Laura Hill May 6, 10:39 AM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 21h
🗓️
2 Status: Scheduled May 7, 8:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-05-15T14:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN May 15, 9:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 1h
⏱️
3x Labor Added May 15, 10:04 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1
✔️
Status: Completed by MICHAEL HUFFMAN May 15, 11:46 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 53m, 0m
2.0 business days
📄
Status: Ready to Bill by Hannah Shaw May 18, 10:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
3 Status: Invoice Pending May 19, 9:17 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-262330

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
May 15, 10:00 AM
Created
Jan 7, 11:09 AM
Invoice #
SM-262330

Work Details (3)

Name Type Status Qty Amount Date
WL-03227708 Labor Open 0.5 $0.00 May 15, 10:04 AM
WL-03227709 Labor Open 0.5 $0.00 May 15, 10:04 AM
WL-03227710 Travel Open 1 $0.00 May 15, 10:04 AM

Details