TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 MNDOT WORKFORCE DEVELOP. — 395 JOHN IRELAN BLVD.-MS255
., ST. PAUL MN, 55155
Jan 7, 2026 → May 18, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 13, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 18, 2026
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 18 → May 18, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 7, 2026Completed: May 18, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → May 8
Ready for Release
⏸ Paused
85
—
May 8 → May 13
Ready for Scheduling
▶ Running
3
3
May 13 → May 13
Assigned
▶ Running
0
3
May 13 → May 18
Scheduled
▶ Running
3
6
May 18 → May 18
Tech On Site
▶ Running
0
6
Dispatch0.3d
Holding85.3d (excluded)
Coordinators7.7d
Field Work0.1d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
85.3 days
Coordinators
7.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 7, 2026
Due: May 31, 2026
Completed: May 18, 2026 (13 days early)
📅
92.0 daysTotal Age
⏱️
85.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
5.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay85.3 days stuck in "Ready for Release"
⏱️
Total Delay5.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
4.4d / 1.0d SLA
Ready for Release
85.3d
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5.19.26 hshaw - updated SN# per picture attached.
🔧Work Performed
5/18/26
Traveled to site
Found unit in new room. B24
Completed PM
Tested unit
Completed paperwork
Closed WO
🔍Technician Findings
Counter# 79,853.
Waiting to gain access to building
Unit is not in the location it was in last year. Working with Bobbie to find unit. Found in B24.
Unit is plugged in wall outlet
Working properly
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR, NO AD DISPLAY
📅
WO-01333993 - Preventive Maintenance - DD: 5/31/2026 - - 90550 - ST. PAUL - MNDOT WORKFORCE DEVELOP.
May 18, 2026 11:00am – 12:00pm
Work Order: WO-01333993
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: MNDOT WORKFORCE DEVELOP.
Address: 395 JOHN IRELAN BLVD.-MS255 ., ST. PAUL, MN 55155
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550
Serial #: 5520364
Contact Name: Joan Maxwell
Contact Phone: (612) 505