TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 ROGERS PHARMACY — 607 STATE ST., MOUND CITY MO, 64470
Jan 7, 2026 → May 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 11, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
May 11 → May 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
May 11 → May 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 13 → May 13, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 7, 2026Completed: May 13, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → May 8
Ready for Release
⏸ Paused
85
—
May 8 → May 11
Ready for Scheduling
▶ Running
1
1
May 11 → May 11
Assigned
▶ Running
0
1
May 11 → May 13
Scheduled
▶ Running
2
3
May 13 → May 13
Tech On Site
▶ Running
0
3
Dispatch0.3d
Holding85.3d (excluded)
Coordinators4.8d
Field Work0.1d
Billing0.8d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
85.3 days
Coordinators
4.8 days
Over SLA
Field Work
0.1 days
Billing
0.8 days
Created: Jan 7, 2026
Due: May 31, 2026
Completed: May 13, 2026 (18 days early)
📅
89.0 daysTotal Age
⏱️
85.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
2.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay85.3 days stuck in "Ready for Release"
⏱️
Total Delay2.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Ready for Release
85.3d
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
performed annual and function check
🔍Technician Findings
Counter# 212,752.
pm due
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
Work Order: WO-01333994
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: ROGERS PHARMACY
Address: 607 STATE ST., MOUND CITY, MO 64470
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-55261
Contact Name:
Contact Phone:
Contact Email:
Due Date: 5/31/2026
Sched