TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Massillon Family YMCA — 131 Tremont Ave SE, Massillon OH, 44646
Jan 7, 2026 → May 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 20, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 21, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 7, 2026Completed: May 21, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → May 8
Ready for Release
⏸ Paused
85
—
May 8 → May 20
Ready for Scheduling
▶ Running
8
8
May 20 → May 20
Assigned
▶ Running
0
8
May 20 → May 21
Scheduled
▶ Running
1
9
Dispatch0.3d
Holding85.3d (excluded)
Coordinators10.5d
Billing2.4d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
85.3 days
Coordinators
10.5 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 7, 2026
Due: May 31, 2026
Completed: May 21, 2026 (10 days early)
📅
95.0 daysTotal Age
⏱️
85.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
9.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay85.3 days stuck in "Ready for Release"
⏱️
Total Delay9.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
9.4d / 1.0d SLA
Ready for Release
85.3d
Scheduled
1.2d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/24/2026 LHill-LM at 330-837-5116 for Tom to confirm contact & equipment.
🔧Work Performed
PM completed.
🔍Technician Findings
Counter# 81,207.
No issues found.
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📋
Outbound to +13308375116
Completed Apr 24, 2026
04/24/2026 LHill-LM at 330-837-5116 for Tom to confirm contact & equipment.
Work Order: WO-01333995
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Massillon Family YMCA
Address: 131 Tremont Ave SE, Massillon, OH 44646
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-015109
Contact Name:
Contact Phone:
Contact Email:
Due Date: 5/31