Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333997 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 HONEYWELL, INC.-SSEC — 12001 STATE HWY. 55, PLYMOUTH MN, 55441

Jan 7, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 51 biz days overdue
Active: 67 biz days
Paused: 85 biz days
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 22, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 10 of ? biz days used
48d
▶ Clock Running
Status: On Hold
May 22 → Aug 3, 2026
48 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 3 → Aug 16, 2026
9 business days (counted)
Running total: 67 of ? biz days used
Created: Jan 7, 2026 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 8 Ready for Release ⏸ Paused 85
May 8 → May 22 Ready for Scheduling ▶ Running 10 10
May 22 → May 22 Entered ▶ Running 0 10
May 22 → Aug 3 On Hold ▶ Running 48 58
Aug 3 → Aug 16 Ready for Scheduling ▶ Running 9 67
Dispatch 0.3d
Holding 134.3d (excluded)
Coordinators 11.4d
⚠ Overdue
Dispatch
0.3 days
Holding (excluded from total)
134.3 days
Coordinators
11.4 days
Over SLA
Created: Jan 7, 2026 Due: May 31, 2026 (77 days overdue)
📅
153.0 days Total Age
⏱️
85.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Scheduling • 221 days old
🚨
Primary Delay 85.3 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
11.4d / 1.0d SLA
Ready for Release
85.3d
On Hold
49.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/03 Updated POC. Please schedule.


5/22/2026 CRamen left a vm for a returned call to schedule PMs for today. Returning to dispatch, Placing on hold and escalating to AM


5/14/2026 CRamen left a vm for Stephanie to return call to schedule for Monday 5/14/2026 with tech arrival between 9-11am. 


05/05/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment.


04/24/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment.


4/1/2026 CRamen left a vm for Stephanie to return call to schedule for Thursday 4/2/2026 with tech arrival between 12am-2pm.

🔧 Work Performed
5/22/2026 CRamen left a vm for a returned call to schedule PMs for today. Returning to dispatch, Placing on hold and escalating to AM 5/14/2026 CRamen left a vm for Stephanie to return call to schedule for Monday 5/14/2026 with tech arrival between 9-11am. 05/05/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment. 04/24/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment. 4/1/2026 CRamen left a vm for Stephanie to return call to schedule for Thursday 4/2/2026 with tech arrival between 12am-2pm.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a non-retail location and an appointment must be coordinated in advance. If the technician or scheduler is unable to make contact with the onsite point of contact, they must notify Texas Medical Screening before departing the site. TMS may be able to provide an alternate contact or additional site access information. Primary TMS Contact: James Williams Phone: 726-202-3465. All contact attempts must be logged on the work order, including who was contacted, the date and time of the attempt, the phone number called, and the outcome of the communication attempt.
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333997
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 85.9 business days
📅
Status: Ready for Scheduling by Rhea Berry May 8, 11:01 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 120d 17h
🚨 11.0 business days
🆕
Status: Entered by Charles Ramen May 22, 10:43 AM
From: Ready for Scheduling, Entered
To: Entered, On Hold
Duration in Previous: 13d 23h, 0m
🚨 49.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Aug 3, 10:38 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 72d 23h

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 7, 11:09 AM
Invoice #
N/A

Details