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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333997 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 HONEYWELL, INC.-SSEC — 12001 STATE HWY. 55, PLYMOUTH MN, 55441

Jan 7, 2026 → Sep 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (67 biz days late)
Active: 84 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Sep 9, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 22, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 10 of ? biz days used
48d
▶ Clock Running
Status: On Hold
May 22 → Aug 3, 2026
48 business days (counted)
Running total: 58 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Aug 3 → Sep 1, 2026
21 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 1 → Sep 1, 2026
0 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 1 → Sep 9, 2026
5 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 84 of ? biz days used
Created: Jan 7, 2026 Completed: Sep 9, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 8 Ready for Release ⏸ Paused 85 —
May 8 → May 22 Ready for Scheduling ▶ Running 10 10
May 22 → May 22 Entered ▶ Running 0 10
May 22 → Aug 3 On Hold ▶ Running 48 58
Aug 3 → Sep 1 Ready for Scheduling ▶ Running 21 79
Sep 1 → Sep 1 Assigned ▶ Running 0 79
Sep 1 → Sep 9 Scheduled ▶ Running 5 84
Sep 9 → Sep 9 Tech On Site ▶ Running 0 84
Dispatch 0.3d
Holding 134.3d (excluded)
Coordinators 39.4d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
134.3 days
Coordinators
39.4 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 7, 2026 Due: May 31, 2026 Completed: Sep 9, 2026 (100 days late)
📅
170.0 days Total Age
⏱️
85.3d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 85.3 days stuck in "Ready for Release"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
33.4d / 1.0d SLA
Ready for Release
85.3d
On Hold
49.0d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/9/2026jsells

sent chatter to account manager-No unit on site to PM - update for future reference

9/1/2026 CRamen spoke with Stephanie 763-244-7541 and she requested scheduling for Wednesday 9/8/2026 with tech arrival between 8-9am. Tech upon arrival to call Stephanie and check in with security with a drivers license to be escorted to unit.  


8/31/26 Rberry- Emailed Linda Hunt to confirm contact and location information. See logged email.


8/25/2026 CRamen left a vm for a returned call to schedule for today


8/24/2026 CRamen both numbers on this WO not working. Logged email requesting Tuesday 8/25/2026 with an arrival window between12-2pm.  Placeholder set


08/03 Updated POC. Please schedule.


5/22/2026 CRamen left a vm for a returned call to schedule PMs for today. Returning to dispatch, Placing on hold and escalating to AM


5/14/2026 CRamen left a vm for Stephanie to return call to schedule for Monday 5/14/2026 with tech arrival between 9-11am. 


05/05/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment.


04/24/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment.


4/1/2026 CRamen left a vm for Stephanie to return call to schedule for Thursday 4/2/2026 with tech arrival between 12am-2pm.

🔧 Work Performed
9/9/26 Traveled to site Tried to contact Stephanie but she is not at this location. She gave me the on-site HSE Kevin O’Neal (6122485292). Kevin brought me a portable BP device but I informed him that I’m here to PM the BP kiosk. Kevin said that they do not have a sit down kiosk at this location. I notified my supervisor. Closed WO 5/22/2026 CRamen left a vm for a returned call to schedule PMs for today. Returning to dispatch, Placing on hold and escalating to AM 5/14/2026 CRamen left a vm for Stephanie to return call to schedule for Monday 5/14/2026 with tech arrival between 9-11am. 05/05/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment. 04/24/2026 LHill-LM at (763) 244-7541 for Stephanie trying to confirm contact & equipment. 4/1/2026 CRamen left a vm for Stephanie to return call to schedule for Thursday 4/2/2026 with tech arrival between 12am-2pm.
🔍 Technician Findings
No unit on site
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a non-retail location and an appointment must be coordinated in advance. If the technician or scheduler is unable to make contact with the onsite point of contact, they must notify Texas Medical Screening before departing the site. TMS may be able to provide an alternate contact or additional site access information. Primary TMS Contact: James Williams Phone: 726-202-3465. All contact attempts must be logged on the work order, including who was contacted, the date and time of the attempt, the phone number called, and the outcome of the communication attempt.
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333997
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 85.9 business days
📅
Status: Ready for Scheduling by Rhea Berry May 8, 11:01 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 120d 17h
🚨 11.0 business days
🆕
Status: Entered by Charles Ramen May 22, 10:43 AM
From: Ready for Scheduling, Entered
To: Entered, On Hold
Duration in Previous: 13d 23h, 0m
🚨 49.0 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Aug 3, 10:38 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 72d 23h
🚨 22.0 business days
👷
▶
3 Status: Assigned Sep 1, 11:15 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Ronnie Salone
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-09T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ronnie Salone Sep 9, 9:09 AM
Scheduled For: 2026-09-09T13:30:00.000+0000
📅
▶
2 Dispatch Scheduled Sep 9, 9:47 AM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Ronnie Salone
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⏱️
▶
4 3x Labor Added Sep 9, 10:24 AM
3x Labor Added → Status: Completed → 2x Labor Added → Status: Closed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 37m
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 0.5
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 10, 12:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
Status: Invoice Pending by Hannah Shaw Sep 10, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 10m
🚨 13.0 business days
🧾
Invoice Created Sep 28, 10:08 PM
Invoice Number: SM-272477

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Sep 9, 9:45 AM
Created
Jan 7, 11:09 AM
Invoice #
SM-272477

Work Details (5)

Name Type Status Qty Amount Date
WL-03373279 Labor Open 0.5 $0.00 Sep 9, 10:24 AM
WL-03373280 Travel Open 20 $0.00 Sep 9, 10:24 AM
WL-03373281 Travel Open 20 $0.00 Sep 9, 10:24 AM
WL-03373285 Labor Open 0.75 $0.00 Sep 9, 10:26 AM
WL-03373286 Labor Open 0.5 $0.00 Sep 9, 10:27 AM

Details