TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 BNSF — 11787 WEST BURLINGTON RD, RATHDRUM ID, 83858
Jan 7, 2026 → Jun 7, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 8, 2026
85 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 8 → May 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
May 12 → May 14, 2026
2 business days (counted)
Running total: 4 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
May 14 → May 27, 2026
8 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
May 27 → May 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → Jun 2, 2026
4 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 2 → Jun 3, 2026
1 business day (counted)
Running total: 17 of ? biz days used
Created: Jan 7, 2026Completed: Jun 3, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → May 8
Ready for Release
⏸ Paused
85
—
May 8 → May 12
Ready for Scheduling
▶ Running
2
2
May 12 → May 14
Assigned
▶ Running
2
4
May 14 → May 27
Scheduled
▶ Running
8
12
May 27 → May 27
Entered
▶ Running
0
12
May 27 → May 27
Assigned
▶ Running
0
12
May 27 → Jun 2
Scheduled
▶ Running
4
16
Jun 2 → Jun 3
Tech On Site
▶ Running
1
17
Dispatch0.3d
Holding85.3d (excluded)
Coordinators20.2d
Field Work3.8d
Billing3.7d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
85.3 days
Coordinators
20.2 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
3.7 days
Over SLA
Created: Jan 7, 2026
Due: May 31, 2026
Completed: Jun 7, 2026 (6 days late)
📅
105.0 daysTotal Age
⏱️
85.3d in Ready for ReleaseLongest Stage
🔄
14 transitionsStatus Changes
⚠️
18.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay85.3 days stuck in "Ready for Release"
⏱️
Total Delay18.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Ready for Release
85.3d
Assigned
3.0d / 0.5d SLA
Scheduled
13.8d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
WO Correction Needed
2.0d
Ready to Bill
1.7d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/9/26 CDempsey- sent tech a text to notify/remind of correction needed.
6.9.26 hshaw - missing PM checklist and FSR form with cust signature.
5-27 Mburris called spoke with Luke and reset appt for 6-2 11am/ had to add new tech due to 1st tech out on a family emergency
5-12 Mburris called and Lm on Vmail for POC Trainmaster On Duty
🔧Work Performed
Completed a preventative maintenance per Completed a preventative maintenance per Higi specifications Higi specifications and back in service. Was unable to obtain customer signature.
🔍Technician Findings
Was there customer damage? No Is the kiosk online and fully operational? Yes Was the kiosk unplugged on arrival? No
Completed a preventative maintenance per Higi specifications
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📋
Outbound to +15095362492
Completed May 27, 2026
5-27 Mburris called spoke with Luke and reset appt for 6-2 11am
📋
Outbound to +15095362492
Completed May 20, 2026
📋
Outbound to +15095362492
Completed May 12, 2026
5-12 Mburris called and Lm on Vmail for POC Trainmaster On Duty
Work Order: WO-01333998
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: BNSF
Address: 11787 WEST BURLINGTON RD, RATHDRUM, ID 83858
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-031689
Contact Name: Trainmaster On Duty
Contact Phone: (509) 536-2492
Contact E