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WO-01333999 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Raytheon/Premise Health Centretech Pkwy 579 — 16430 E Hughes Dr, Building S76, Aurora CO, 80011

Jan 7, 2026 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 83 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 6, 2026
83 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 6 → May 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 7, 2026 Completed: May 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 6 Ready for Release ⏸ Paused 83 —
May 6 → May 6 Assigned ▶ Running 0 0
May 6 → May 6 Scheduled ▶ Running 0 0
May 6 → May 6 Tech On Site ▶ Running 0 0
Dispatch 0.3d
Holding 83.3d (excluded)
Coordinators 0.8d
Field Work 0.4d
Billing 0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
83.3 days
Coordinators
0.8 days
Field Work
0.4 days
Billing
0.1 days
Created: Jan 7, 2026 Due: May 31, 2026 Completed: May 6, 2026 (25 days early)
📅
84.0 days Total Age
⏱️
83.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 83.3 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
83.3d
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5.7.26 hshaw - site has multiple units, tech founds they're mixed up. Not sure which one is the correct information.

🔧 Work Performed
06 May 2026 BJH: PM Performed, No issues
🔍 Technician Findings
Counter# 60,019 06 May 2026 BJH: System working Update Location and SN: 16430 E Hughes Dr.; Bldg S76 SN:550032551
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333999
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 33m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:36 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 52m
🚨 83.9 business days
👷
▶
3 Technician Assigned May 6, 8:51 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 118d 15h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-06T16:30:00.000+0000
🔧
Status: Tech On Site by Ben Heinz May 6, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 47m
⏱️
▶
2 3x Labor Added May 6, 1:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ben Heinz
From: Tech On Site
To: Completed
Duration in Previous: 24m
🏁
Status: Closed by Ben Heinz May 6, 3:49 PM
From: Completed
To: Closed
Duration in Previous: 2h 45m
📄
Status: Ready to Bill by Hannah Shaw May 7, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 0m
📨
Status: Invoice Pending by Hannah Shaw May 7, 11:34 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 45m, 1m
⏳ 2.0 business days
🧾
Invoice Created May 9, 9:01 AM
Invoice Number: SM-261246

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ben Heinz
Scheduled
May 6, 12:30 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-261246

Work Details (3)

Name Type Status Qty Amount Date
WL-03216446 Labor Open 1 $0.00 May 6, 1:02 PM
WL-03216447 Labor Open 1.0833333333333 $0.00 May 6, 1:02 PM
WL-03216448 Travel Open 39 $0.00 May 6, 1:02 PM

Details