Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 4, 2026
19 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 18, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 7, 2026Completed: Feb 18, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Feb 4
Ready for Release
⏸ Paused
19
—
Feb 4 → Feb 4
Assigned
▶ Running
0
0
Feb 4 → Feb 18
Scheduled
▶ Running
9
9
Feb 18 → Feb 18
Tech On Site
▶ Running
0
9
Dispatch0.3d
Holding19.3d (excluded)
Coordinators10.3d
Field Work0.2d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
19.3 days
Coordinators
10.3 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 7, 2026
Due: Jul 31, 2026
Completed: Feb 18, 2026 (163 days early)
📅
29.0 daysTotal Age
⏱️
19.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
12.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay19.3 days stuck in "Ready for Release"
⏱️
Total Delay12.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Ready for Release
19.3d
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Unit in service
Cycles: 172064
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
Work Order: WO-01334212
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: NUTMEG PHARMACY
Address: 23 KILLINGSWORTH, HIGGANUM, CT 06441
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-0016101
Contact Name:
Contact Phone:
Contact Email:
Due Date: 7/31/2026
Sc