📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414
Jan 7, 2026 → Jan 22, 2026
✅ Completed
P55 business days from creation
Target:Jan 14, 2026
🕐 Clock stopped: Completed (Jan 23)
⏸ 11d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.0d
Material Management9.5d
Coordinators4.7d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.5 days
Over SLA
Coordinators
4.7 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026
Due: Jan 14, 2026
Completed: Jan 23, 2026 (8 days late)
📅
11.9 daysTotal Age
⏱️
5.3d in Awaiting PartsLongest Stage
🔄
9 transitionsStatus Changes
⚠️
3.8d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
(2 reschedules)
3 on-site visits — why were multiple trips needed?
Visit 1Jan 7, 2026
Visit 2Jan 14, 2026
Visit 3Jan 22, 2026
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 127 days old
🚨
Primary Delay5.3 days stuck in "Awaiting Parts"
⏱️
Total Delay3.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Awaiting Parts
9.5d / 3.0d SLA
Reschedule
4.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
1/14: replaced head end jack assembly - new assembly leaking fluid upon installation
1/22: replaced head end jack assembly and steer linkage - cycle tested unit - returned to service
🔍Technician Findings
found stretcher for PM - found head end jack assembly inop - parts ordered 1/7/26
1/14/26 found steer function inop - parts ordered
⚠️Problem Description
Matthew Sebzda: repair request
head end jack assembly inop
📄Description
Stretcher
Timeline
📋
▶
2
Work Order Created Jan 7, 1:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Jan 7, 1:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:19m
📦
▶
2
Parts Requested Jan 7, 5:33 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Assigned
To:Awaiting Parts
Duration in Previous:3h 37m
⏱️
Labor Added Jan 7, 5:59 PM
Type:Labor
Status:Open
Qty:1.5
⏳4.8 business days
💵
▶
2
Expenses Added Jan 13, 9:57 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 16h
⏳2.0 business days
📦
▶
2
Parts Requested Jan 14, 4:14 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From:Reschedule
To:Awaiting Parts
Duration in Previous:1d 6h
⏱️
Labor Added Jan 14, 6:10 PM
Type:Labor
Status:Open
Qty:1
⚠️5.7 business days
🔩
▶
2
3x Parts Added Jan 21, 11:02 AM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 18h
⏳2.0 business days
⏱️
▶
2
Labor Added Jan 22, 8:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:1d 9h, 0m
📄
▶
2
Status: Ready to Bill Jan 23, 2:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨16.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number:SM-252121
Bottlenecks
Awaiting Parts
Duration: 4.2 business days (threshold: 3.0 business days)
Exceeded by 1.2 business days
Awaiting Parts
Duration: 5.3 business days (threshold: 3.0 business days)
Exceeded by 2.3 business days
Reschedule
Duration: 2.2 business days (threshold: 2.0 business days)