Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334558 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Grant Medical Center — 111 S. Grant Ave, Columbus OH, 43215

Jan 7, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (16 biz days late)
Active: 32 biz days
🕐 Clock stopped: Canceled (Feb 25, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 25, 2026
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 8, 2026 Canceled: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Scheduled ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Feb 25 Scheduled ▶ Running 32 32
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 32
Coordinators 33.4d
✗ SLA Missed
Coordinators
33.4 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Feb 25, 2026 (309 days early)
📅
33.0 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 220 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
32.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/7/2026 1857 CM ack msg; 1/8/26 1045 LM w/SB ; 1107 SB avail; 1251 LM w/Lori re cnfm; 1331 Lori cnfm; ack cnfm, LM w/SB; 1809 SB ack cnfm; 2/25/2026 1347 cxl for chg; 1415 ack msg; LM w/SB; 1658 SB ack cxl

Timeline

📋
▶
2 Work Order Created Jan 7, 7:30 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 8, 6:55 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 24m
🚨 32.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 25, 2:16 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 47d 19h
🚫
Status: Canceled by Caitlin Mcgee Feb 25, 5:25 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 3h 9m

Bottlenecks

Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Shirley Braatz
Scheduled
N/A
Created
Jan 7, 7:30 PM
Invoice #
N/A

Details