Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334560 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Grant Medical Center — 111 S. Grant Ave, Columbus OH, 43215

Jan 7, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 40 biz days
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 8 → Mar 6, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 40 of ? biz days used
Created: Jan 8, 2026 Canceled: Mar 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Scheduled ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Mar 6 Scheduled ▶ Running 39 39
Mar 6 → Mar 9 Ready for Scheduling ▶ Running 1 40
Coordinators 42.2d
✗ SLA Missed
Coordinators
42.2 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Mar 9, 2026 (297 days early)
📅
41.0 days Total Age
⏱️
39.9d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
38.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 220 days old
🚨
Primary Delay 39.9 days stuck in "Scheduled"
⏱️
Total Delay 38.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.4d / 1.0d SLA
Scheduled
39.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/7/2026 1857 CM ack msg; LM w/SL; 2018 SL avail; 2102 LM w/Lori re cnfm; 2114 Lori cnfm; 1/8/26 1020 ack cnfm, LM w/SL; 1045 SL ack cnfm; 3/6/2026 1145 Lori req. chg from W-F to T-Th; 1605 ack msg; LM w/SL; 1606 SL okay; 1652 LM w/Lori re cnfm; 3/9/26 0716 assign cxl; ack cxl, LM w/SL; 0957 SL ack cxl

Timeline

📋
▶
2 Work Order Created Jan 7, 7:31 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 8, 11:57 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 26m
🚨 40.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 6, 4:05 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 57d 4h
⏳ 2.0 business days
🚫
Status: Canceled by Wayne Rush Mar 9, 10:04 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 2d 16h

Bottlenecks

Scheduled
Duration: 39.9 business days (threshold: 2.0 business days)
Exceeded by 37.9 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sheila Lenke
Scheduled
N/A
Created
Jan 7, 7:31 PM
Invoice #
N/A

Details