Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334597 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Jan 8, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 8)
✓ SLA Met (21d early)
Dispatch 0.0d
Coordinators 0.3d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.3 days
Created: Jan 8, 2026 Due: Jan 30, 2026 Completed: Jan 8, 2026 (22 days early)
📅
0.3 days Total Age
⏱️
1.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 1.8 days stuck in "Closed"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.05 ohms 085-179uA
🔍 Technician Findings
0.05 ohms 085-179uA
⚠️ Problem Description
Matthew Sebzda: January PM WO request
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 10:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 8, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
⏱️
▶
2 Labor Added Jan 8, 12:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 44m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 1:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Jan 9, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 26.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250929

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 10:34 AM
Invoice #
SM-250929

Work Details (1)

Name Type Status Qty Amount Date
WL-03057594 Labor Open 1 $0.00 Jan 8, 12:56 PM

Details