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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334607 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Gottlieb Memorial Hospital — 701 West North Avenue, Melrose Park IL, 60160

Jan 8, 2026 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 5 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 27, 2026
7 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 31 → Feb 2, 2026
1 business day (counted)
Running total: 16 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 29 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 28, 2026
5 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 8, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Scheduled ▶ Running 0 0
Jan 8 → Jan 15 Ready for Scheduling ▶ Running 5 5
Jan 15 → Jan 27 Scheduled ▶ Running 7 12
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 12
Jan 27 → Jan 27 Scheduled ▶ Running 0 12
Jan 27 → Jan 27 Ready for Scheduling ▶ Running 0 12
Jan 27 → Jan 27 Scheduled ▶ Running 0 12
Jan 27 → Jan 28 Ready for Scheduling ▶ Running 1 13
Jan 28 → Jan 31 Scheduled ▶ Running 2 15
Jan 31 → Feb 2 Ready for Scheduling ▶ Running 1 16
Feb 2 → Feb 20 Scheduled ▶ Running 13 29
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 29
Feb 20 → Feb 20 Scheduled ▶ Running 0 29
Feb 20 → Feb 20 Ready for Scheduling ▶ Running 0 29
Feb 20 → Feb 28 Scheduled ▶ Running 5 34
Dispatch 0.0d
Coordinators 38.7d
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
38.7 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 8, 2026 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
35.0 days Total Age
⏱️
12.9d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 12.9 days stuck in "Scheduled"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
28.9d / 2.0d SLA
Ready for Scheduling
9.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/8/26 1110 LM w/AW; 1/9/2026 1326 LM w/MJ; 1/9/2026 1911 LM w/Gary re compliance; 1/11/26 2350 MJ decline; 1/14/2026 2008 LM w/SC; 2018 SC avail; 2039 LM w/Gary re cnfm; 2106 Gary cnfm; 1/15/26 0935 ack cnfm, LM w/SC; 1104 SC ack cnfm; 1/26/26 Tue added; LM w/SC; 1047 SC avail and can do double; LM w/Gary re cnfm; 1724 Gary cnfm dbl on Tue and chg Fri to Gottlieb; LM w/SC; 0818 SC ack cnfm; 1/30/2026 1610 cxl 1500-2300 for chg (double); 1928 SC okay; LM w/Gary re cnfm; 2013 Gary cnfm; 2/2/26 0945 ack cnfm, LM w/SC; 0959 SC ack cnfm; 2/19/2026 1550 T cxl, F chg from 0700-1500 to 0600-1400; 2013 ack msg; LM w/SC; 2054 SC okay with chg; LM w/Gary re cnfm; 1025 Gary cnfm; ack cnfm, LM w/SC; 2/20/2026 1722 SC ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 8, 11:09 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Jan 15, 11:16 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Sean Critzman
⚠️ 8.0 business days
📅
▶
4 Dispatch Scheduled Jan 27, 11:46 AM
Dispatch Scheduled → Dispatch Scheduled → Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-24T13:00:00.000+0000, 2026-02-27T13:00:00.000+0000
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 12d 0h, 0m
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-24T13:00:00.000+0000, 2026-02-24T21:00:00.000+0000
📅
▶
3 Dispatch Scheduled Jan 27, 11:55 AM
Dispatch Scheduled → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 6m, 0m
👷
Technician Assigned by Wayne Rush
Technician: a0h8Y00000HSGcUQAX, CSOL Admin
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 28, 12:46 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Sean Critzman
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 30, 7:27 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2d 6h
⏳ 1.6 business days
🗓️
Status: Scheduled by Wayne Rush Feb 2, 12:37 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 17h
🚨 13.0 business days
📅
▶
3 Status: Ready for Scheduling Feb 19, 8:12 PM
Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-02-25T13:00:00.000+0000
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1m, 0m
🗓️
Status: Scheduled by Caitlin Mcgee Feb 20, 5:36 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21h 22m
⏳ 3.8 business days
⏱️
▶
2 5x Labor Added Feb 25, 3:12 PM
5x Labor Added → 8x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added Feb 25, 3:22 PM
Type: Travel
Status: Open
Qty: 225, 21
⏳ 2.0 business days
⏱️
4x Labor Added Feb 26, 3:49 PM
Type: Labor
Status: Open
Qty: 0.5, 3
⏱️
2x Labor Added Feb 27, 9:32 AM
Type: Labor
Status: Open
Qty: 0.5, 8
🚗
Travel Added Feb 27, 9:40 AM
Type: Travel
Status: Open
Qty: 21
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Feb 28, 10:54 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Sean Critzman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 17h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 10:55 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 29m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.2 business hours
Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Feb 25, 8:00 AM
Created
Jan 8, 11:09 AM
Invoice #
SM-255853

Work Details (24)

Name Type Status Qty Amount Date
WL-03119753 Labor Open 4.5 $180.00 Feb 25, 3:12 PM
WL-03119754 Labor Open 0.5 $20.00 Feb 25, 3:12 PM
WL-03119755 Labor Open 1.5 $830.00 Feb 25, 3:12 PM
WL-03119756 Labor Open 7 $76.00 Feb 25, 3:12 PM
WL-03119757 Labor Open 0.5 $20.00 Feb 25, 3:12 PM
WL-03119760 Expenses Open 1 $214.12 Feb 25, 3:14 PM
WL-03119761 Expenses Open 1 $214.12 Feb 25, 3:14 PM
WL-03119762 Expenses Open 1 $214.12 Feb 25, 3:14 PM
WL-03119763 Expenses Open 1 $68.00 Feb 25, 3:14 PM
WL-03119764 Expenses Open 1 $68.00 Feb 25, 3:14 PM
WL-03119765 Expenses Open 1 $68.00 Feb 25, 3:14 PM
WL-03119766 Expenses Open 1 $68.00 Feb 25, 3:14 PM
WL-03119770 Expenses Open 1 $4.95 Feb 25, 3:14 PM
WL-03119781 Travel Open 225 $162.00 Feb 25, 3:22 PM
WL-03119782 Travel Open 21 $15.12 Feb 25, 3:22 PM
WL-03121587 Labor Open 0.5 $20.00 Feb 26, 3:49 PM
WL-03121588 Labor Open 3 $830.00 Feb 26, 3:49 PM
WL-03121589 Labor Open 5 $76.00 Feb 26, 3:49 PM
WL-03121590 Labor Open 0.5 $20.00 Feb 26, 3:49 PM
WL-03122777 Labor Open 0.5 $20.00 Feb 27, 9:32 AM
WL-03122778 Labor Open 8 $830.00 Feb 27, 9:32 AM
WL-03122783 Travel Open 21 $15.12 Feb 27, 9:40 AM
WL-03124635 Labor Open 4 $160.00 Feb 28, 10:54 AM
WL-03124636 Travel Open 205 $147.60 Feb 28, 10:55 AM

Details