Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334618 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 45 biz days
🕐 Clock stopped: Canceled (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Assigned
Jan 8 → Mar 16, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 8, 2026 Canceled: Mar 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Mar 16 Assigned ▶ Running 45 45
Dispatch 0.0d
Coordinators 45.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.9 days
Over SLA
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Mar 16, 2026 (43 days late)
📅
45.9 days Total Age
⏱️
45.9d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 27, 2026
Visit 2 Feb 2, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 220 days old
🚨
Primary Delay 45.9 days stuck in "Assigned"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
45.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/16/26 BA - WO cancelled, PM due 11/2026
🔍 Technician Findings
searched for asset - CNL 1/27 searched for asset - CNL 2/2
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 11:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 8, 11:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18m
🚨 13.0 business days
⏱️
2x Labor Added Jan 27, 2:16 PM
Type: Labor
Status: Open
Qty: 1.25, 0.41666666666667
⚠️ 5.0 business days
⏱️
2x Labor Added Feb 2, 2:02 PM
Type: Labor
Status: Open
Qty: 1.5, 0.66666666666667
🚨 30.0 business days
🚫
Status: Canceled by Brandi Alvarez Mar 16, 12:30 PM
From: Assigned
To: Canceled
Duration in Previous: 66d 23h

Bottlenecks

Assigned
Duration: 45.9 business days (threshold: 4.0 business hours)
Exceeded by 45.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 11:40 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03080052 Labor Open 1.25 $0.00 Jan 27, 2:16 PM
WL-03080053 Labor Open 0.41666666666667 $0.00 Jan 27, 2:16 PM
WL-03088192 Labor Open 1.5 $0.00 Feb 2, 2:02 PM
WL-03088193 Labor Open 0.66666666666667 $0.00 Feb 2, 2:02 PM

Details