Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334620 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Jan 8 → Mar 9, 2026
40 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 8, 2026 Completed: Mar 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Ready for Scheduling ▶ Running 0 0
Jan 8 → Mar 9 Assigned ▶ Running 40 40
Dispatch 0.0d
Coordinators 40.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Billing
0.0 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Mar 9, 2026 (36 days late)
📅
40.9 days Total Age
⏱️
40.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
41.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 8, 2026
Visit 2 Jan 29, 2026
Visit 3 Feb 4, 2026
Visit 4 Mar 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 40.9 days stuck in "Assigned"
⏱️
Total Delay 41.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
40.9d / 0.5d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.18 CNL 1.29 CNL 2.4 CNL 3.9 PM service 0.09 ohms 082-162uA
🔍 Technician Findings
0.09 ohms 082-162uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 8, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 8, 11:59 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
⏱️
Labor Added Jan 8, 5:07 PM
Type: Labor
Status: Open
Qty: 1
🚨 14.9 business days
⏱️
Labor Added Jan 29, 1:49 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
Labor Added Feb 4, 3:33 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 23.0 business days
⏱️
▶
2 Labor Added Mar 9, 5:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 60d 4h, 0m
⏳ 2.8 business days
📄
▶
3 Status: Ready to Bill Mar 11, 11:15 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Mar 13, 3:19 PM
Invoice Number: SM-256160

Bottlenecks

Assigned
Duration: 40.9 business days (threshold: 4.0 business hours)
Exceeded by 40.4 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 11:42 AM
Invoice #
SM-256160

Work Details (4)

Name Type Status Qty Amount Date
WL-03058127 Labor Open 1 $0.00 Jan 8, 5:07 PM
WL-03083430 Labor Open 1 $0.00 Jan 29, 1:49 PM
WL-03091506 Labor Open 1.25 $0.00 Feb 4, 3:33 PM
WL-03136327 Labor Open 1 $0.00 Mar 9, 5:15 PM

Details