Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334641 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Mar 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
44d
▶ Clock Running
Status: Assigned
Jan 9 → Mar 16, 2026
44 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 8, 2026 Completed: Mar 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 8 → Jan 8 Created ▶ Running 0 0
Jan 8 → Jan 8 Assigned ▶ Running 0 0
Jan 8 → Jan 9 Ready for Scheduling ▶ Running 1 1
Jan 9 → Mar 16 Assigned ▶ Running 44 45
Dispatch 0.0d
Coordinators 46.5d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.5 days
Over SLA
Billing
0.2 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Mar 16, 2026 (43 days late)
📅
45.8 days Total Age
⏱️
44.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
47.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 29, 2026
Visit 2 Feb 4, 2026
Visit 3 Mar 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 44.7 days stuck in "Assigned"
⏱️
Total Delay 47.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
44.7d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.29.26 CNL 2.4.26 CNL 3.16.26 PM service 0.08 ohms 093-177uA
🔍 Technician Findings
0.08 ohms 093-177uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Jan 8, 12:28 PM
Work Order Created → Status: Assigned → Status: Ready for Scheduling
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Assigned
To: Ready for Scheduling
Duration in Previous: 4m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 14.0 business days
⏱️
Labor Added Jan 29, 1:52 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Jan 31, 8:59 AM
Type: Labor
Status: Open
Qty: 0.33333333333333
⏳ 3.0 business days
⏱️
Labor Added Feb 4, 3:36 PM
Type: Labor
Status: Open
Qty: 1.25
🚨 28.0 business days
⏱️
▶
2 Labor Added Mar 16, 12:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 65d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 19, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
Status: Invoice Pending by Hannah Shaw Mar 19, 11:08 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 19m, 0m
🧾
Invoice Created Mar 20, 9:00 AM
Invoice Number: SM-256915

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Assigned
Duration: 44.7 business days (threshold: 4.0 business hours)
Exceeded by 44.2 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:28 PM
Invoice #
SM-256915

Work Details (4)

Name Type Status Qty Amount Date
WL-03083435 Labor Open 1 $0.00 Jan 29, 1:52 PM
WL-03086366 Labor Open 0.33333333333333 $0.00 Jan 31, 8:59 AM
WL-03091520 Labor Open 1.25 $0.00 Feb 4, 3:36 PM
WL-03145489 Labor Open 1 $0.00 Mar 16, 12:48 PM

Details