Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01334647 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 8, 2026 → Jan 22, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 23)
✓ SLA Met (7d early)
Dispatch 0.0d
Coordinators 11.7d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.7 days
Over SLA
Billing
0.5 days
Created: Jan 8, 2026 Due: Jan 31, 2026 Completed: Jan 23, 2026 (8 days early)
📅
11.0 days Total Age
⏱️
9.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
11.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 9.9 days stuck in "Assigned"
⏱️
Total Delay 11.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
9.9d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 8, 12:37 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered, Assigned
To: Assigned, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 9, 1:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 10.0 business days
⏱️
▶
2 Labor Added Jan 22, 8:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 6h, 0m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 1:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
▶
2 Status: Invoice Pending Jan 26, 4:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 14.9 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-252274

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Assigned
Duration: 9.9 business days (threshold: 4.0 business hours)
Exceeded by 9.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 8, 12:37 PM
Invoice #
SM-252274

Work Details (1)

Name Type Status Qty Amount Date
WL-03075966 Labor Open 1 $0.00 Jan 22, 8:17 PM

Details